Delivery Director

We are looking for an ambitious and energetic Delivery Lead to manage an account portfolio of GCCs supporting engineering services domain. The incumbent shall be responsible to manage engineering services delivery to the committed service levels and customer satisfaction thereby helping grow the account share and profitable growth of portfolio

Delivery Excellence:

• Lead the planning, execution, and delivery of customer projects needs, ensuring adherence to agreed timelines and budget by managing delivery metrics
• Collaborate closely with customers to understand requirements, manage expectations, and ensure high levels of client satisfaction
• Oversee customer-deployed resources, ensuring their performance, managing attrition, and streamlining replacement processes
• Oversee “demand to fulfillment” process to ensure we are onboarding to committed plan
• Proactively proposing continuous improvement in customer projects by adopting industry best practices and incorporating innovations and emerging technologies
• Continuously assess the customer requirements and needs for Skilling/Re-skilling of available talent to ensure serviceability.

Stakeholder Management:

• Coordinating between internal enabling functions and customers, ensuring seamless on-time resources deployment
• Align project objectives with senior leadership goals, maintaining harmony between business strategies and delivery outcomes.
• Foster long-term, strategic relationships with customers ensuring continuous growth of Net Billable Head count thereby improving the customer share
• Risk & Financial Management:
• Proactively identify potential risks, devise mitigation strategies, and handle unforeseen challenges with agility
• Ensure Financial KPIs for existing business – Revenue & Gross Margin
• Manage Delivery Operations for assigned accounts to ensure disciplined execution of timesheet compliance, Approvals, Billing and collection of account receivables

Required Skills & Experience:

• 15+ years of experience in managing complex delivery projects within the automotive, mobility, or related industries.
• Deep understanding of automotive technologies, market trends, and mobility landscapes.
• Proven expertise in managing large cross-functional teams, driving performance, and ensuring team motivation
• Proficiency in project management tools and methodologies (e.g., Agile, Waterfall).
• Strong communication and interpersonal skills to engage effectively with clients and internal teams.
• Analytical and problem-solving capabilities, with an ability to thrive in high-pressure, dynamic environments.
• Experience in financial management and resource allocation