Delivery Associate - Working Professional

Job Title: Delivery Associate Location: Mumbai (Marol) – Work From Office

Experience: 0–4 Years Industry: EdTech / Education Services Employment Type: Full-Time About upGrad Founded in 2015, upGrad is Asia’s largest integrated Learning, Skilling, Workforce Development, and Placement company. Its offerings include online and hybrid degrees, study abroad programs, certifications, bootcamps, and doctorates for working professionals. Through its B2B arm, upGrad also provides enterprise training, recruitment, and staffing services. With 10M+ learners across 100+ countries, 300+ global university partners, 2500+ pathway connections, and 20,000+ recruitment partners, upGrad continues to empower careers worldwide. Learn more at www.upgrad.com.

Roles and Responsibilities

● Manage day to day operations for a smooth academic delivery consisting of project feedback, doubt resolution, live sessions, mentoring and vendor management.

● Deliver projects and products within budget, timeline, and resource constraints.

● Create and sustain a network of professional freelancers and industry experts for grading, conducting live sessions, Mentorship, etc.

● Maintain and monitor quality, project plans, project schedules, budgets and expenditures.

● Coordinating with cross discipline team members to make sure that all stakeholders are on track with project requirements, deadlines, and schedules.

● Preparing status/weekly reports by gathering, analyzing and summarizing relevant information.

● Work with Technology team to automate dashboards, analyze and interpret data. Apply knowledge and experience along with the analytical approach to diagnose and resolve issues in unique and complex customer environments. Profile requires:

● Ability to deliver projects and products within budget, timeline, quality and resource constraints ● Knowledge of MS Office Suite, MS Excel is a must

● Exceptional verbal, written and presentation skills.

● Ability to work on multiple tasks independently

● Strong customer-focus and problem-solving attitude