Debt Collection Officer

Job Summary:

We are seeking a detail-oriented and proactive Debt Collection Officer. The ideal candidate will be responsible for managing and recovering overdue payments from individuals or businesses, ensuring that payment collections are made efficiently and professionally. This role requires strong communication skills, the ability to negotiate payment terms, and a deep understanding of credit policies.

Key Responsibilities:

• Debt Recovery: Contact clients (via phone, email, or letter) to collect overdue payments on outstanding accounts.
• Account Management: Monitor and manage a portfolio of delinquent accounts to ensure timely collections and to reduce the risk of bad debt.
• Negotiation: Negotiate payment plans or settlement agreements with clients in arrears, while ensuring that payment recovery aligns with company policies.
• Dispute Resolution: Investigate and resolve any disputes related to outstanding debts, ensuring clear and accurate communication between parties.
• Reporting: Keep accurate records of communications with clients, payment agreements, and progress on collections, updating the internal CRM or debt recovery system.
• Customer Service: Provide a professional and empathetic approach while dealing with clients to maintain relationships while recovering debts.
• Collections Strategy: Suggest and implement improvements to the collections process to optimize recovery rates and reduce aged debts.

Requirements:

• Education: High school diploma or equivalent required; Bachelor’s degree in Finance, Accounting, or related field preferred.
• Experience: 1-3 years of experience in debt collection or accounts receivable management (preferred).
• Communication Skills: Excellent verbal and written communication skills, with the ability to handle
• Problem-Solving: Strong negotiation skills and a solution-oriented mindset to reach mutually beneficial outcomes.

Job Types: Full-time, Permanent

Pay: Up to ₹50,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person