Deal Desk Analyst

Sentilink

3 - 6 years

3 - 6 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

bpo order management health insurance automation bloomberg sales operations workflow operations financial services salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Process deal requests from intake to final documentation, ensuring 90% delivered within SLA (target: one business day).
Apply approved pricing rules and contract templates with zero critical errors; escalate exceptions per defined workflows.
Prepare and finalize order forms and SOWs in coordination with Legal.
Maintain accurate and auditable records in the system of record (Ironclad or equivalent).
Create and maintain SOPs, templates, and training materials for deal processing.
Partner with Sales, Finance, and Legal to ensure smooth, consistent deal execution.
Contribute to process improvements and automation opportunities to increase efficiency.
Help onboard and train future team members as the Deal Desk function scales.

Requirements:

3-6 years of experience in a process-driven operational role (Deal Desk, Sales Operations, Order Management, Revenue Operations, or Finance Operations).
Experience in high-volume, SLA-driven environments (BPO, shared services, or global ops teams).
Strong attention to detail and ability to catch errors in pricing, bundles, or contract terms.
Clear, professional written and verbal communication skills.
Demonstrated ability to document processes, SOPs, and templates.
Familiarity with Salesforce, contract lifecycle management tools (Ironclad or similar), or equivalent workflow systems.
A service-oriented mindset views AEs and stakeholders as internal customers and delivers accordingly

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