Dialpad

About Dialpad Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and were elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your Role Dialpad is seeking a talented and experienced Senior Software Front-end or Fullstack Engineer to lead our team on a mission to build the next generation of our omnichannel Contact Center products. The ideal candidate is a self-starter with a strong desire to deliver a high-quality, high-performance, scalable backend infrastructure and features, willing to make an impact while contributing to a cross-functional team. Dialpad s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud-native products and services. Every day, millions of users across the world leverage our technology for communicating effectively and efficiently. Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you ll create at Dialpad will shape the future of work enabling companies to work from anywhere and making business communication more human. This position reports to our Senior Engineering Director and has the opportunity to be based in our Bengaluru, India Office. What You ll Do Write clear and complete architectural design documents that are easily understood by other team members. Provide estimates on technical resources and requirements necessary to plan and begin projects. Take responsibility for the execution of projects in the omnichannel contact center communications space. Assist and drive where necessary to ensure the team meets its delivery milestones. Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput. Review technical designs to ensure features/products are well-integrated and fully meet business needs. Participate in code reviews, design discussions, and other team activities to ensure high-quality software delivery. Troubleshoot and debug issues with existing features as needed. Stay up-to-date with the latest backend platform technologies and best practices, and contribute to the continuous improvement of our engineering processes and tools. Ensure that features are shipped on time and with the highest quality. Continue contributing to fun projects meant to delight users! Skills You ll Bring As an experienced backend software engineer, you drive software delivery & operational excellence by turning well-defined business objectives into software systems, making a significant impact on organization-wide output. 6+ years of strong experience in front-end or full-stack software engineering. Bachelor s or Master s degree in Computer Science or a related field, or equivalent experience. Strong experience working with HTML/CSS, Vue.js, TypeScript, Python, and Java. Strong experience working with Cloud Technologies [Google Cloud Platform is a plus] and distributed technologies. Working knowledge of unit test and integration test frameworks. Good understanding of web technologies, RESTful APIs, and web application frameworks. Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent them. Strong debugging and troubleshooting skills. Strong communication and collaboration skills. Experience with highly agile and iterative development processes. Experience with mentoring engineers and helping them grow their skills. Our Tech Stacks: Python backend on Google Cloud Platform (App Engine, Datastore, BigQuery, Dataflow, Memcache, Cloud Tasks, Pub/Sub), Vue.js/Vuex frontend running natively in Electron, Java backend with RESTful interfaces, Postgres, Redis, Couchbase, Kafka, PHP, and web application containers like Tomcat. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work , ensures every employee feels valued and empowered to contribute to our collective success. Don t meet every single requirement? If you re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn t satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

About Dialpad Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As an Advanced Application Support Engineer, you are a key member of a team focused on supporting our customers and partners using advanced applications like IVR, Omnichannel, and custom integrations. You’ll own the responsibility of ensuring users have an excellent support experience. You enjoy helping others solve complex problems and will work closely with customers, partners, and internal teams to drive issues to resolution while providing clear expectations about what the next steps are and who will execute them. You thrive in a fast-paced environment and have a knack for problem-solving, always ready to dig in and troubleshoot. You’ll also help create positive outcomes by leveraging your experience in custom development and workflow implementation. In addition, you’ll bring your excellent analytical skills to troubleshoot problems by utilizing different tools and logs, and your ability to quickly learn new technologies and applications will be essential as you help solve any technical matter our customers and partners may face. This position reports to our Product Manager T2. This is a remote opportunity. This position requires working night shifts, with hours from either 9:00 AM to 6:00 PM EST or 12:00 PM to 9:00 PM EST. What You'll Do Work closely with customers to provide technical support for our advanced applications such as IVR workflow, Omnichannel, and custom integrations, which includes troubleshooting and resolving customer issues. Collaborate with our development team to ensure that our custom applications are up-to-date and meet the needs of our customers. Participate in code reviews and provide feedback to the development team. Keep up-to-date with the latest technologies and best practices in software development. Deliver amazing service and support to our users by providing fast and accurate responses courteously and professionally. Troubleshoot customer issues, escalate bug reports, and work to drive issue resolution. Define and follow processes for project/implementation handovers from development to Day 1 support. You will also create and maintain documentation specific to integrations and customers. Advanced Application Support Engineers are expected to attend all advanced training to become experts in our products and services. These trainings are scheduled in advance and included in the Engineer's Google Calendar and their weekly posted schedule. Advanced training gives Engineers an opportunity for career growth. Maintain the targeted number of tickets completed every week and strive for one-touch resolution. All targeted metrics (SLA, QA, and tickets solved) are the same for each team member. Skills You’ll Bring A college degree is required (a technical degree is preferred). Minimum of 5 years in customer support (additional work experience in a technical field is preferred). Programming skills in at least one of the major languages (Python, Java, PHP, and other object-oriented programming languages). Experience with designing and implementing IVR and Omnichannel conversation workflow tools. Experience with cloud technologies and platforms like GCP and AWS. Good understanding of the Contact Center domain. Experience in Software Engineering best practices. Experience with GIT or other code version control software. Good exposure to integration applications and CRM software. Understanding of REST APIs and security fundamentals. Strong preference for having worked in the past for a well-known US company in support. Excellent internet connectivity required. Excellent English skills are a must (candidates will be turned down if their responses to the ad contain grammatical errors). We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. Show more Show less

As a Senior Product Designer at Dialpad, you will be a key player in your product area, collaborating with Product and Engineering teams as well as other cross-functional partners. Your role requires leadership within your product area, adeptness in managing ambiguous projects, and the ability to align your team towards actionable next steps. You will be involved in defining strategy, roadmaps, timelines, and product goals alongside your product area partners. Additionally, you may have the opportunity to mentor and support other designers in their growth. Key Responsibilities: - Dive deep into complex problem spaces to discover innovative features that advance Dialpad's mission. - Drive all aspects of product design and execution, including idea pitching, experience design (user experience, visual design, interaction design, and prototyping), and effective communication of solutions to all stakeholders. - Craft beautiful and intuitive experiences and workflows. - Identify customer needs, offer strategic input to your product area team, and consistently seek ways to enhance existing products and features. - Collaborate in defining short- and long-term roadmaps with your product area peers. - Engage in giving and receiving feedback on designs and strategic product decisions. - Articulate design choices to leadership, product and design peers, and engineers. Qualifications: - BS/BA degree or equivalent years of experience. - A portfolio showcasing your work and strong visual design skills. - 5+ years of product design experience. - Proficiency in design tools such as Figma, Sketch, Illustrator, or similar tools. Preferred Qualifications: - Experience with real-time communication applications. - Proficiency in working with desktop, mobile, and tablet applications. - Demonstrated experience in product design involving AI. About Dialpad: Dialpad is a leading AI-powered customer communications platform that revolutionizes how businesses engage with their customers. With a clientele of over 50,000 companies worldwide, including renowned names like Netflix, RE/MAX, Uber, and Tractor Supply, Dialpad empowers businesses to establish stronger customer connections using real-time, AI-driven insights. Dialpad's culture is rooted in continuous evolution, leveraging industry-leading AI to refine their platform and the skills of their employees. The company values ambition and seeks individuals who embody traits essential to their success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Dialpad fosters a collaborative environment where every conversation matters, elevating interactions through a platform that offers real-time insights and automation for customers. If you are enthusiastic about this role and possess the fundamental traits, drive, and ambition Dialpad seeks, even if you do not meet every qualification, we encourage you to apply. Dialpad is committed to building an inclusive community free from discrimination or harassment, offering competitive benefits, perks, and a supportive training program to help employees reach their full potential.,

About Dialpad Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your Role As a Senior Product Designer at Dialpad, you play an integral role within your product area, working alongside Product and Engineering partners as well as other cross-functional partners. You’re seen as a leader within your product area, can navigate ambiguous projects well, and understand how to align your team to drive toward actionable next steps. You work with your product area partners to define strategy, roadmaps, timelines, and product goals. You may also mentor and assist other designers to help them grow. The Product Design team at Dialpad sits at the forefront of helping every business have better conversations with their customers, driving sales, and improving team alignment through one beautiful, AI-powered workspace. We deliver holistic, high-quality experiences that sweat the details, all within an inclusive and collaborative culture. To us, a positive attitude and a desire to get things done are just as important as amazing craft skills. This position reports to our Product Design Manager and has the opportunity to be based in our Bangalore, India Office. What You’ll Do Dig into complex problem spaces, identifying innovative features that advance Dialpad’s mission. Be a driver for all aspects of product design and execution, including pitching ideas, designing the experience (user experience, visual design, interaction design, and prototyping), and clearly communicating the solution to all necessary stakeholders within the company. Design beautiful, intuitive experiences and workflows. Identify the needs of our customers, providing high-level strategic input to your product area team, and regularly looking for opportunities to improve our existing products and features. Help define the short- and long-term roadmap with your product area peers. Regularly give and receive feedback on designs and strategic product decisions. Communicate design decisions to leadership, product and design peers, and engineers. Skills You’ll Bring Excellent communication (verbal and written) and presentation skills. Ability to inspire and drive end-to-end product and feature improvements. Ability to reduce complex problems to first principles to ensure the core issues are addressed. Exceptional visual design skills. Knowledge and passion for interaction design. Ability to prototype in Figma or other design tools (Bonus if you can do this in HTML). Ability to think at a high level about product strategy. Ability to think through the impacts of your design before heavily investing your time. Ability to act as a Product Manager when needed to drive efforts forward. Ability to think creatively and develop novel, innovative solutions. Ability to work in a fast-paced, ambiguous work environment. Minimum Qualifications BS/BA degree or equivalent years of experience. A portfolio showcasing your work and strong visual design skills. 5+ years of product design experience. 5+ years of using design tools such as Figma, Sketch, Illustrator, or other design tools. Preferred Qualifications Experience with real-time communication applications. Experience working with desktop, mobile, and tablet applications. Demonstrated experience working with AI in product design. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.