About Dialpad Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and were elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your Role Dialpad is seeking a talented and experienced Senior Software Front-end or Fullstack Engineer to lead our team on a mission to build the next generation of our omnichannel Contact Center products. The ideal candidate is a self-starter with a strong desire to deliver a high-quality, high-performance, scalable backend infrastructure and features, willing to make an impact while contributing to a cross-functional team. Dialpad s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud-native products and services. Every day, millions of users across the world leverage our technology for communicating effectively and efficiently. Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you ll create at Dialpad will shape the future of work enabling companies to work from anywhere and making business communication more human. This position reports to our Senior Engineering Director and has the opportunity to be based in our Bengaluru, India Office. What You ll Do Write clear and complete architectural design documents that are easily understood by other team members. Provide estimates on technical resources and requirements necessary to plan and begin projects. Take responsibility for the execution of projects in the omnichannel contact center communications space. Assist and drive where necessary to ensure the team meets its delivery milestones. Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput. Review technical designs to ensure features/products are well-integrated and fully meet business needs. Participate in code reviews, design discussions, and other team activities to ensure high-quality software delivery. Troubleshoot and debug issues with existing features as needed. Stay up-to-date with the latest backend platform technologies and best practices, and contribute to the continuous improvement of our engineering processes and tools. Ensure that features are shipped on time and with the highest quality. Continue contributing to fun projects meant to delight users! Skills You ll Bring As an experienced backend software engineer, you drive software delivery & operational excellence by turning well-defined business objectives into software systems, making a significant impact on organization-wide output. 6+ years of strong experience in front-end or full-stack software engineering. Bachelor s or Master s degree in Computer Science or a related field, or equivalent experience. Strong experience working with HTML/CSS, Vue.js, TypeScript, Python, and Java. Strong experience working with Cloud Technologies [Google Cloud Platform is a plus] and distributed technologies. Working knowledge of unit test and integration test frameworks. Good understanding of web technologies, RESTful APIs, and web application frameworks. Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent them. Strong debugging and troubleshooting skills. Strong communication and collaboration skills. Experience with highly agile and iterative development processes. Experience with mentoring engineers and helping them grow their skills. Our Tech Stacks: Python backend on Google Cloud Platform (App Engine, Datastore, BigQuery, Dataflow, Memcache, Cloud Tasks, Pub/Sub), Vue.js/Vuex frontend running natively in Electron, Java backend with RESTful interfaces, Postgres, Redis, Couchbase, Kafka, PHP, and web application containers like Tomcat. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work , ensures every employee feels valued and empowered to contribute to our collective success. Don t meet every single requirement? If you re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn t satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

About Dialpad Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As an Advanced Application Support Engineer, you are a key member of a team focused on supporting our customers and partners using advanced applications like IVR, Omnichannel, and custom integrations. You’ll own the responsibility of ensuring users have an excellent support experience. You enjoy helping others solve complex problems and will work closely with customers, partners, and internal teams to drive issues to resolution while providing clear expectations about what the next steps are and who will execute them. You thrive in a fast-paced environment and have a knack for problem-solving, always ready to dig in and troubleshoot. You’ll also help create positive outcomes by leveraging your experience in custom development and workflow implementation. In addition, you’ll bring your excellent analytical skills to troubleshoot problems by utilizing different tools and logs, and your ability to quickly learn new technologies and applications will be essential as you help solve any technical matter our customers and partners may face. This position reports to our Product Manager T2. This is a remote opportunity. This position requires working night shifts, with hours from either 9:00 AM to 6:00 PM EST or 12:00 PM to 9:00 PM EST. What You'll Do Work closely with customers to provide technical support for our advanced applications such as IVR workflow, Omnichannel, and custom integrations, which includes troubleshooting and resolving customer issues. Collaborate with our development team to ensure that our custom applications are up-to-date and meet the needs of our customers. Participate in code reviews and provide feedback to the development team. Keep up-to-date with the latest technologies and best practices in software development. Deliver amazing service and support to our users by providing fast and accurate responses courteously and professionally. Troubleshoot customer issues, escalate bug reports, and work to drive issue resolution. Define and follow processes for project/implementation handovers from development to Day 1 support. You will also create and maintain documentation specific to integrations and customers. Advanced Application Support Engineers are expected to attend all advanced training to become experts in our products and services. These trainings are scheduled in advance and included in the Engineer's Google Calendar and their weekly posted schedule. Advanced training gives Engineers an opportunity for career growth. Maintain the targeted number of tickets completed every week and strive for one-touch resolution. All targeted metrics (SLA, QA, and tickets solved) are the same for each team member. Skills You’ll Bring A college degree is required (a technical degree is preferred). Minimum of 5 years in customer support (additional work experience in a technical field is preferred). Programming skills in at least one of the major languages (Python, Java, PHP, and other object-oriented programming languages). Experience with designing and implementing IVR and Omnichannel conversation workflow tools. Experience with cloud technologies and platforms like GCP and AWS. Good understanding of the Contact Center domain. Experience in Software Engineering best practices. Experience with GIT or other code version control software. Good exposure to integration applications and CRM software. Understanding of REST APIs and security fundamentals. Strong preference for having worked in the past for a well-known US company in support. Excellent internet connectivity required. Excellent English skills are a must (candidates will be turned down if their responses to the ad contain grammatical errors). We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. Show more Show less