Senior Site Reliability Engineer

• Improve alerting across SentiLink systems and services, developing high quality monitoring capabilities while actively reducing false positives.
• Troubleshoot, debug, and resolve infrastructure issues as they arise; participate in on-call rotations for production issues.
• Define and refine Service Level Indicators (SLI), Service Level Objectives (SLO), and Service Level Agreements (SLA) in collaboration with product and engineering teams.
• Develop monitoring and alerting configurations using IaC solutions such as Terraform.
• Build and maintain dashboards to provide visibility into system performance and reliability.
• Collaborate with engineering teams to improve root cause analysis processes and reduce Mean Time to Recovery (MTTR).
• Drive cost optimization for observability tools like Datadog, CloudWatch, and Sumo Logic.
• Perform capacity testing to determine a deep understanding of infrastructure performance under load. Develop alerting based on learnings.
• Oversee, develop, and operate Kubernetes and service mesh infrastructure, ensuring smooth performance and reliability
• Investigate operational alerts, identify root causes, and compile comprehensive root cause analysis reports. Pursue action items relentlessly until they are thoroughly completed
• Conduct in-depth examinations of database operational issues, actively developing and improving database architecture, schema, and configuration for enhanced performance and reliability
• Develop and maintain incident response runbooks and improve processes to minimize service downtime.
• Research and evaluate new observability tools and technologies to enhance system monitoring.

• 5 years of experience in cloud infrastructure, DevOps, or systems engineering.
• Expertise in AWS and infrastructure-as-code development.
• Experience with CI/CD pipelines and automation tools.
• Experience managing observability platforms, building monitoring dashboards, and configuring high quality, actionable alerting
• Strong understanding of Linux systems and networking.
• Familiarity with container orchestration tools like Kubernetes or Docker.
• Excellent analytical and problem-solving skills.
• Experience operating enterprise-size databases. Postgres, Aurora, Redshift, and OpenSearch experience is a plus
• Experience with Python or Golang is a plus

Perks:

• Employer paid group health insurance for you and your dependents
• 401(k) plan with employer match (or equivalent for non US-based roles)
• Flexible paid time off
• Regular company-wide in-person events
• Home office stipend, and more!