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For Employers

Data Scientist

Bajaj Allianz General Insurance

7 - 12 years

9 - 14 Lacs

pune

Posted:3 weeks ago| Platform:

Apply

Skills Required

selection process campaign management underwriting team development it projects management customer service test cases it operations auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

MIS & Reporting

Oversee the process of MIS & report generation to ensure all reports are generated on time and accurately; Review the reports with other senior team members/ sales channel heads to determine outcomes

Provide guidance to the team on preparation of appropriate formats to get desired outcomes for new report requests

Prepare presentation and reports for AOP, LRP review etc as needed

Incentive & Commissions

Detect anomalies on the incentive structures (different structures for different sub-channel) with the team members, ensure full coverage and exact mapping for accurate and timely calculation; Review to ensure no errors

Undertake regular audit and provide inputs to the team on aspects such as exceeding set budgets for incentive payout, stretch in target setting and impact on the incentive payout calculations; Discuss observations with sub-channel head and country heads, present findings and seek final decision on payout

Campaign Management

Design the complete campaign plan for the year including aspects such as criteria, payouts, mode of payouts, etc

Cascade communication on campaigns and related information to agents and drive campaigns

Oversee accuracy and timeliness of calculation of monthly results, seek validation from Finance team and incorporate their inputs and declare results; Coordinate with audit team to resolve their queries on calculations

Give directions to the team and oversee the end to end fulfillment of all campaigns, finalize the flow of the campaign (e. g. award night), criteria, finalize awards, etc ; Lead vendor management and negotiations

Intervene and resolve all escalations and accept appreciations

Customer Service and Grievance Handling

Ensure processes and activities are in compliance with government, PMO, etc requirements

Interact with customers (farmers) visiting HO, as needed

Receive, understand and respond to queries (by drafting letters) for all queries from state government and Government of India

Impart training to customer service call center teams to respond to queries appropriately from farmers (customers); Make surprise/ planned visits to the call center to monitor call quality and adherence to processes

IT Projects

Ensure timely and prompt resolution of all issues faced in the 2 digital assets used by the advisors by the IT team

Engage with teams such as IT, Operations and underwriting to develop a digitalized flow for various inititaves such as introduction of new products on the assets

Coordinate with the IT department for BRD, developments, provide test cases, UAT testing, etc and sign off

Agent communication and issue management

Plan and organize communication cascade to the agents on various topics such as campaign information, industry level changes, company changes, product, price changes, IT projects, etc

Oversee and provide guidance to the team for content creation, determine mode of communication such as videos, etc

Intervene and provide guidance to the team to manage escalations and resolve issues raised by customers/ agents related to policy generation delay, wrong commitments, etc

Team development

Participate in selection process to identify right talent for positions within the team

Establish individual performance expectations and evaluation metrics, and regularly review individual performance

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