Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About The Team
Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of “growing the GDP of the Internet.” Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users.Stripe Delivery Center is a global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, drive process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you!What you’ll doThe Data Migrations Team is a cross-functional unit operating across Operations and Engineering, dedicated to facilitating seamless and secure payment data migrations for Stripe users. We specialize in migrating customer and payment method data to, from, and within the Stripe ecosystem. By managing these migrations, we play a critical role in onboarding Stripe's users, ensuring their business continuity and accelerating adoption.We are looking for a highly motivated and detail-oriented Operations Associate to join our global team. The right person for this role is obsessed with accuracy, thrives on technical problem-solving, and is passionate about delivering a world-class user experience. You will be joining a collaborative team that is central to Stripe's ability to win and retain its most valuable users. A successful Operations Associate will have a meticulous ability to diagnose user needs from technical requests, a passion for process improvement, and an innovative mindset to help us scale our operations.
Responsibilities
- Act as the primary voice of the payment migrations team; working closely with current and new Stripe users, third party processors, and internal Stripe teams.
- Build strong relationships with key user stakeholders and provide consultative support on a user’s migration needs.
- Become an expert in migrating data to, from, and within the Stripe platform.
- Translate complex technical information and processes into clear and concise documentation tailored to a variety of audiences.
- Establish and develop relationships with external payment processors and internal Stripe teams; identifying and implementing best practices and process optimizations.
- Create and optimize team processes, documentation, and tooling to scale Stripe’s user migration operations.
- Partner closely with Account Teams, Implementation Consultants, Migration Engineering and Product teams to resolve technical issues and unblock a user’s migration, conducting troubleshooting as needed.
- Collaborate with engineering to collect requirements, test new solutions and pilot changes for new Data Migrations features and tools.
Who you areWe’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum Requirements
- Good experience in a user-facing technical / support role, a passion for technology, and sharp problem solving skills.
- Strong written and verbal communication skills across technical and non-technical audiences.
- Able to lead complex migrations, conversations and projects in a consultative and proactive manner.
- Quick at prioritizing and responding to fluctuating, high-impact, urgent asks from multiple channels including Slack, email, etc
- Operationally savvy, with an ability to identify and eliminate process friction while continuing to build scalable processes
- Familiarity with using the command line tools and basic scripting
- Demonstrated ability to lead strategic and operational initiatives
- You are able to prioritize and enjoy working in a quick-moving environment
- You are humble and have a proven track record for working well across teams and with external partners
- You’re flexible to work on weekends as well in case of business requirement
- Familiarity with writing basic SQL queries and a willingness to engage with complex datasets to validate outcomes and drive successful migrations.
- You bring an analytical mindset to perform rigorous data validation and root cause analysis.
Preferred Qualifications
- Prior experience or knowledge in user support
- Prior experience in semi tech / tech operations
- Prior experience working on projects or process improvement initiatives
In-office expectations
Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.Pay and benefitsStripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.
