Data Analyst

Overview

Principal Responsibilities

• Collect, clean, analyse and visualize large datasets related to customers (CRM), products (prices, performance, features), and financial performance and forecasts to aid organizations in making informed decisions.
• Extract insights from raw data, perform statistical analysis, and present results through reports and dashboards using tools like Excel, Salesforce, and Smartsheet to provide valuable observations and information for Professional Services (Delivery team) and Finance (Senior Leadership Team and Executive Leadership Team).
• Identify trends and patterns, transforming complex data into actionable insights that support business strategy.
• Collaborate with various teams (e.g., Finance, Delivery, PMO, Sales) to inform and shape strategies.
• Assist in developing & implementing customer success strategies & initiatives:
• Monitor global initiatives and track status & progress
• Manage small initiatives
• Support mid-size or big initiatives
  

Experience

Position Requirements

• 5+ years of professional experience is required.
• 3+ years of experience as Data Analyst or as Analyst/Consultant at a consulting firm is required
• 1+ year in Project Management or Operations Management is a plus.
• Basic experience & understanding of customer success principles is a plus.
  

Education

• Bachelor’s degree is required.
• Bachelor’s degree in Statistics, Computer Science, or Business Administration is preferred.
  

Soft Skills

• Good analytical & critical thinking skills.
• Attention to details, meticulous
• High rigor in work methodology
• Accountability, time management
• Good Communication skills & team player
• Proven exposure to international multi-cultural environments.
  

Technical Skills

• Very good skills in Microsoft Office suite is required, especially the following:
• Excel
• PowerPoint
• Word
• SharePoint
• Teams
• Experience with SalesForce & Certinia is required
• Experience with Smartsheet is a plus