Data Analyst- Collections

Role: Collection expert

Job Summary:

We are seeking a seasoned and proactive Collections Analyst with extensive experience in credit card collections and operations analytics. The ideal candidate will have a strong command over collections strategy development, data analysis using SQL, and the ability to derive actionable insights from complex and unknown datasets. This role requires a strategic thinker who can collaborate cross-functionally, guide junior team members, and support business leaders in improving collection performance and reducing operational costs.

Key Responsibilities:

• Develop and implement effective credit card collection strategies based on deep data insights and business objectives.
• Drive collections analytics to support recovery teams in improving performance, reducing delinquencies, and optimizing operational costs.
• Perform deep dives into large and complex datasets using SQL and other analytical tools to identify trends, patterns, and improvement areas.
• Design, monitor, and optimize Champion-Challenger strategies to test new approaches and enhance collection outcomes.
• Collaborate with business stakeholders across departments to present insights and drive data-informed decisions.
• Lead and deliver multiple concurrent analytical projects with minimal supervision and high accuracy.
• Mentor and support junior analysts in developing their analytics capabilities and understanding of risk management and collection processes.
• Prepare and present clear, concise, and actionable presentations to senior stakeholders and cross-functional teams.

Required Skills & Qualifications:

• Minimum 8 years of experience in credit card collections or operations analytics, preferably within BFSI or fintech sectors.
• Deep understanding of credit card collections lifecycle, definitions, and performance metrics.
• Advanced SQL skills are a must – ability to work with large, complex datasets and develop robust queries.
• Proven experience in designing and running collections strategies and performance tracking models.
• Strong business acumen with the ability to translate data into business insights and actions.
• Excellent communication and interpersonal skills, with the confidence to present findings to senior leadership.
• Ability to mentor and build analytical capabilities in others.
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.