Data Analyst

About The Role

• Analyze business performance across digital (web, app, campaigns) and non-digital channels (retail, call centers, field operations, Institutional franchise , painting service ) to identify trends, gaps, and opportunities.
• Translate business challenges into analytical models and deliver actionable insights.
• Develop and maintain dashboards and reports using Power BI to visualize KPIs and performance metrics.
• Conduct secondary research to support strategic planning and customer understanding.
• Present insights through data storytelling to influence stakeholders and support decision-making.
• Monitor and report on monthly performance across key areas including: Sales, Marketing, Customer Experience (CX), Supply Chain, Finance.
• Identify grey areas, improvement opportunities, and high-performing segments through deep-dive analysis.
• Collaborate with cross-functional teams to explore and implement data-driven solutions that improve business effectiveness.
• Collaborate with cross-functional teams within the organization to explore and implement data-driven solutions that improve business effectiveness.
• Strong proficiency in SQL for querying and managing large datasets.
• Hands-on experience with Python and data libraries (Pandas, NumPy, Matplotlib, Seaborn).
• Solid understanding of statistics and business metrics.
• Expertise in Power BI or similar tools for data visualization and dashboarding.
• Excellent presentation and communication skills to convey insights clearly.
• Familiarity with digital analytics tools (e.g., Google Analytics, Adobe Analytics) and experience working with non-digital data sources.
• Ability to manage multiple stakeholders and work in a fast-paced environment.
  

Preferred Qualifications

• Degree in Business Analytics, Data Science, Statistics, Economics, or a related field from a premier institute.
• Prior experience in Digital & Omnichannel Business Analytics, E-commerce, or Customer Experience (CX) domains.
• Exposure to A/B testing, customer segmentation ,decision trees etc.