Posted:5 days ago|
Platform:
On-site
Full Time
L4 technical experts resolve issues that are typically difficult or subtle. L4 engineers
participate in management, prioritization, major design and enhancements, major incident
activities, problem management, stability analysis, on-call support, etc.
These support leaders have specific, deep understanding and expertise in one or two
technology platforms (for example, CyberArk, IAM process, Network, Firewall, Windows/Unix
Admin etc.).
L4 engineers are proactive in nature, identifying problems in advance and looking for
continuous service improvement opportunities. Must have prior experience with CyberArk
configurations and major enhancement / development with problem solving skills. L4 engineers generally have 10 or more years of relevant experience.
Duties and responsibilities
1. Independent contributor for new demand
2. Providing solution for customer requirements
3. Capable to handle & troubleshoot priority incidents
4. Patching and handling changes
5. Creating KB’s and Technical documentation
6. Log Analysis on GPAM component servers
7. Open CyberArk Tickets
8. Setting up different (test) systems
9. Open / prolong Firewall Changes
10. 24/7 On-call Support
11. Co-ordination with Engineering Team/ process owners etc.
Qualification, Experience, Technical and Functional Skills
Must Have:
BE in Computer Science or equal.
Business Analyst responsibilities
Unix and Windows Administration
Knowledge in networking/CCNA certification
Good to Have:
Handle general updates and configuration changes/requests
CyberArk Defender, Sentry - Certification
DevOps experience – having experience with Dynatrace/Docker/Puppet/Ansible/GIT tools
PowerShell Scripting knowledge
Key Competencies
CyberArk PAM and AAM
IAM, AD
Networking, LB concepts
NMS Consultant
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