Customer Technical Support

About the job

Technical Support Engineer

technical troubleshooting expertise, strong communication skills, and experience in IT hardware/software suppor

Job Duties and Responsibilities

• Provide technical support via phone, email, and online sessions for 3D printers, software, and post-processing equipment.
• Diagnose and resolve hardware, software, and networking issues using root cause analysis.
• Track and manage customer cases in CRM platforms and escalate complex issues to internal teams (R&D, Quality, Product Development).
• Conduct customer training sessions on product usage and troubleshooting.

Key Qualifications:

• Education: Bachelor's degree in Engineering (IT, Computer Science, Electronics, or a related technical field).
• Experience: 2+ years in technical/customer support for IT hardware, software, or networking skills).
• Strong Windows, macOS, and networking troubleshooting expertise.
• Experience in handling support cases, remote troubleshooting, and CRM platforms.
• Fluent in English - verbal and written.
• Ability to explain technical solutions to non-technical use

Preferred Qualifications.

• Experience in 3D printing, additive manufacturing, or electromechanical equipment support.
• Prior experience in the dental industry (dental labs, clinics, CAD/CAM workflows) is a plus
• Knowledge of cloud-based troubleshooting, SaaS-based support tools, LAN/ WAN.
• Prior experience in an International Customer Support Environment (handling international client.

Sprintray is an equal opportunity employer.

Location - Hybrid, Hyderabad

Work Time – US Time Zone About SprintRay:

world.

To All Recruitment Agencies:

Without a written agreement signed by an officer of SprintRay: a) SprintRay does not accept resumes from recruiting agencies, headhunters, or any other party expecting payment in the event SprintRay speaks with or hires a candidate from such submitted resume; b) SprintRay is not responsible for any fees related to unsolicited resumes or related Terms of Service, and c) Unsolicited resumes received will be considered the property of SprintRay and will be processed accordingly.