About the job SprintRay is hiring a Technical Support Engineer in Hyderabad to provide technical assistance and troubleshooting support for our 3D printing solutions . The role involves handling customer inquiries, diagnosing hardware/software/network issues, and managing support cases to ensure excellent customer service. Candidates should have technical troubleshooting expertise, strong communication skills, and experience in IT hardware/software suppor t. Job Duties and Responsibilities Provide technical support via phone, email, and online sessions for 3D printers, software, and post-processing equipment. Diagnose and resolve hardware, software, and networking issues using root cause analysis. Track and manage customer cases in CRM platforms and escalate complex issues to internal teams (R&D, Quality, Product Development). Conduct customer training sessions on product usage and troubleshooting. Key Qualifications: Education: Bachelor's degree in Engineering (IT, Computer Science, Electronics, or a related technical field). Experience: 2+ years in technical/customer support for IT hardware, software, or networking skills). Strong Windows, macOS, and networking troubleshooting expertise. Experience in handling support cases, remote troubleshooting, and CRM platforms. Fluent in English - verbal and written. Ability to explain technical solutions to non-technical use Preferred Qualifications. Experience in 3D printing, additive manufacturing, or electromechanical equipment support. Prior experience in the dental industry (dental labs, clinics, CAD/CAM workflows) is a plus Knowledge of cloud-based troubleshooting, SaaS-based support tools, LAN/ WAN. Prior experience in an International Customer Support Environment (handling international client. Sprintray is an equal opportunity employer. Location - Hybrid, Hyderabad Work Time – US Time Zone About SprintRay: SprintRay is a highly collaborative environment where innovative people have the freedom to satisfy their curiosity by finding creative solutions to hard problems. If you are a relentless problem solver who wants to shape the future of 3D printing, join SprintRay! Together, we can revolutionize the next 100 years of manufacturing and empower future generations of doctors, designers, and makers all over the world. To All Recruitment Agencies: Without a written agreement signed by an officer of SprintRay: a) SprintRay does not accept resumes from recruiting agencies, headhunters, or any other party expecting payment in the event SprintRay speaks with or hires a candidate from such submitted resume; b) SprintRay is not responsible for any fees related to unsolicited resumes or related Terms of Service, and c) Unsolicited resumes received will be considered the property of SprintRay and will be processed accordingly. Show more Show less

The People Services Associate plays a critical role in SprintRay's global People Services team—ensuring accurate data management, responsive employee support, and seamless coordination with HR partners across regions. With a focus on operational excellence, this role safeguards a consistent, best-in-class employee experience and supports scalable HR processes across the Americas and India, with strategic prioritization of both regions. Key Responsibilities Maintain a consistent onsite presence at the Hyderabad office along with daily 3-hour working overlap with the U.S. Pacific Time Zone. Execute core HR operations with accuracy and adherence to defined procedures—ensuring consistency in onboarding, job changes, leave management, and offboarding. Maintain and update employee records and employment profiles across global locations, following strict data integrity and confidentiality protocols. Respond to employee queries from India and the Americas via the case management system, providing timely, professional, and well-documented support. Keep HR systems (preferably ADP) current and audit-ready, ensuring all updates strictly align with HR operational standards. Identify and propose process improvements based on recurring issues, user feedback, or system limitations—helping build scalable, streamlined HR workflows. Generate reports from HRIS systems to support decision-making and flag potential inconsistencies or opportunities for refinement. Monitor compliance tracking for training, certifications, and required HR milestones—escalating exceptions and driving resolution. Document and update SOPs for People Services processes; collaborate with global HR peers to align procedures across regions. Independently create and maintain clear, organized documentation for workflows and HR procedures. Take initiative to build and refine scalable HR processes that drive efficiency and consistency. Own and maintain a central repository of SOPs and process documentation to ensure knowledge continuity. Plan and coordinate employee engagement activities, internal events, and well-being initiatives for the India team. Assist in the rollout and communication of HR policies, ensuring clarity, consistency, and ease of access for employees. Support learning programs by coordinating internal training sessions and development workshops. Provide general administrative support to the People Services function and participate in special projects focused on efficiency, quality, or cross-regional alignment. Required Qualifications Bachelor's degree in Human Resources, Business Administration, or a related field—or equivalent experience. Strong self-starter with the ability to work independently and collaboratively in a hybrid global team. Highly organized with the ability to manage competing priorities, create order from ambiguity, and deliver consistent follow-through. Must be based in Hyderabad and available to work onsite. Preferred Experience & Skills 4–5 years of experience in a detail-driven HR or People Operations role. Demonstrated excellence in data accuracy, organizational skills, and written communication. Experience building, documenting, and maintaining HR standard operating procedures (SOPs). Proficiency with HRIS systems (ADP preferred), Excel, and related productivity tools. Proven ability to manage multiple priorities in a fast-paced environment. High level of discretion and professionalism when handling confidential information. Experience supporting geographically distributed teams across multiple time zones. Location: Onsite – Hyderabad Office Salary Range: 07-09 Lakhs Per Annum CTC. Job Level: IC1 About SprintRay: SprintRay is a highly collaborative environment where innovative people have the freedom to satisfy their curiosity by finding creative solutions to hard problems. If you are a relentless problem solver who wants to shape the future of 3D printing, join SprintRay! Together, we can revolutionize the next 100 years of manufacturing and empower future generations of doctors, designers, and makers all over the world. To All Recruitment Agencies: Without a written agreement signed by an officer of SprintRay: a) SprintRay does not accept resumes from recruiting agencies, headhunters, or any other party expecting payment in the event SprintRay speaks with or hires a candidate from such submitted resume; b) SprintRay is not responsible for any fees related to unsolicited resumes or related Terms of Service, and c) Unsolicited resumes received will be considered the property of SprintRay and will be processed accordingly. Show more Show less

About the job SprintRay is hiring a Technical Support Engineer in Hyderabad to provide technical assistance and troubleshooting support for our 3D printing solutions . The role involves handling customer inquiries, diagnosing hardware/software/network issues, and managing support cases to ensure excellent customer service. Candidates should have technical troubleshooting expertise, strong communication skills, and experience in IT hardware/software suppor t. Job Duties and Responsibilities Provide technical support via phone, email, and online sessions for 3D printers, software, and post-processing equipment. Diagnose and resolve hardware, software, and networking issues using root cause analysis. Track and manage customer cases in CRM platforms and escalate complex issues to internal teams (R&D, Quality, Product Development). Conduct customer training sessions on product usage and troubleshooting. Key Qualifications: Education: Bachelor's degree in Engineering (IT, Computer Science, Electronics, or a related technical field). Experience: 2+ years in technical/customer support for IT hardware, software, or networking skills). Strong Windows, macOS, and networking troubleshooting expertise. Experience in handling support cases, remote troubleshooting, and CRM platforms. Fluent in English - verbal and written. Ability to explain technical solutions to non-technical use Preferred Qualifications. Experience in 3D printing, additive manufacturing, or electromechanical equipment support. Prior experience in the dental industry (dental labs, clinics, CAD/CAM workflows) is a plus Knowledge of cloud-based troubleshooting, SaaS-based support tools, LAN/ WAN. Prior experience in an International Customer Support Environment (handling international client. Sprintray is an equal opportunity employer. Location - Hybrid, Hyderabad Work Time – US Time Zone About SprintRay: SprintRay is a highly collaborative environment where innovative people have the freedom to satisfy their curiosity by finding creative solutions to hard problems. If you are a relentless problem solver who wants to shape the future of 3D printing, join SprintRay! Together, we can revolutionize the next 100 years of manufacturing and empower future generations of doctors, designers, and makers all over the world. To All Recruitment Agencies: Without a written agreement signed by an officer of SprintRay: a) SprintRay does not accept resumes from recruiting agencies, headhunters, or any other party expecting payment in the event SprintRay speaks with or hires a candidate from such submitted resume; b) SprintRay is not responsible for any fees related to unsolicited resumes or related Terms of Service, and c) Unsolicited resumes received will be considered the property of SprintRay and will be processed accordingly.

People Services Associate The People Services Associate plays a critical role in SprintRay’s global People Services team—ensuring accurate data management, responsive employee support, and seamless coordination with HR partners across regions. With a focus on operational excellence, this role safeguards a consistent, best-in-class employee experience and supports scalable HR processes across the Americas and India, with strategic prioritization of both regions. Key Responsibilities Maintain a consistent onsite presence at the Hyderabad office along with daily 3-hour working overlap with the U.S. Pacific Time Zone. Execute core HR operations with accuracy and adherence to defined procedures—ensuring consistency in onboarding, job changes, leave management, and offboarding. Maintain and update employee records and employment profiles across global locations , following strict data integrity and confidentiality protocols. Respond to employee queries from India and the Americas via the case management system, providing timely, professional, and well-documented support. Keep HR systems (preferably ADP) current and audit-ready, ensuring all updates strictly align with HR operational standards. Identify and propose process improvements based on recurring issues, user feedback, or system limitations—helping build scalable, streamlined HR workflows. Generate reports from HRIS systems to support decision-making and flag potential inconsistencies or opportunities for refinement. Monitor compliance tracking for training, certifications, and required HR milestones—escalating exceptions and driving resolution. Document and update SOPs for People Services processes ; collaborate with global HR peers to align procedures across regions. Independently create and maintain clear, organized documentation for workflows and HR procedures. Take initiative to build and refine scalable HR processes that drive efficiency and consistency. Own and maintain a central repository of SOPs and process documentation to ensure knowledge continuity. Plan and coordinate employee engagement activities, internal events, and well-being initiatives for the India team. Assist in the rollout and communication of HR policies , ensuring clarity, consistency, and ease of access for employees. Support learning programs by coordinating internal training sessions and development workshops. Provide general administrative support to the People Services function and participate in special projects focused on efficiency, quality, or cross-regional alignment. Required Qualifications Bachelor’s degree in Human Resources, Business Administration, or a related field—or equivalent experience. Strong self-starter with the ability to work independently and collaboratively in a hybrid global team. Highly organized with the ability to manage competing priorities, create order from ambiguity, and deliver consistent follow-through. Must be based in Hyderabad and available to work onsite. Preferred Experience & Skills 4–5 years of experience in a detail-driven HR or People Operations role. Demonstrated excellence in data accuracy, organizational skills, and written communication. Experience building, documenting, and maintaining HR standard operating procedures (SOPs). Proficiency with HRIS systems (ADP preferred), Excel, and related productivity tools. Proven ability to manage multiple priorities in a fast-paced environment. High level of discretion and professionalism when handling confidential information. Experience supporting geographically distributed teams across multiple time zones. Location: Onsite – Hyderabad Office Salary Range: 07-09 Lakhs Per Annum CTC. Job Level: IC1 About SprintRay: SprintRay is a highly collaborative environment where innovative people have the freedom to satisfy their curiosity by finding creative solutions to hard problems. If you are a relentless problem solver who wants to shape the future of 3D printing, join SprintRay! Together, we can revolutionize the next 100 years of manufacturing and empower future generations of doctors, designers, and makers all over the world. To All Recruitment Agencies: Without a written agreement signed by an officer of SprintRay: a) SprintRay does not accept resumes from recruiting agencies, headhunters, or any other party expecting payment in the event SprintRay speaks with or hires a candidate from such submitted resume; b) SprintRay is not responsible for any fees related to unsolicited resumes or related Terms of Service, and c) Unsolicited resumes received will be considered the property of SprintRay and will be processed accordingly.

SprintRay is hiring a Technical Support Engineer in Hyderabad to provide technical assistance and troubleshooting support for our 3D printing solutions . The role involves handling customer inquiries, diagnosing hardware/software/network issues, and managing support cases to ensure excellent customer service. Candidates should have technical troubleshooting expertise, strong communication skills, and experience in IT hardware/software support . Job Duties and Responsibilities: Provide technical support via phone, email, and online sessions for 3D printers, software, and post-processing equipment . Diagnose and resolve hardware, software, and networking issues using root cause analysis . Track and manage customer cases in CRM platforms and escalate complex issues to internal teams (R&D, Quality, Product Development) . Conduct customer training sessions on product usage and troubleshooting. Key Qualifications: Education: Bachelor’s degree in Engineering (IT, Computer Science, Electronics, or a related technical field). Experience: 2+ years in technical/customer support for IT hardware, software, or networking. Skills: Strong Windows, macOS, and networking troubleshooting expertise. Experience in handling support cases, remote troubleshooting, and CRM platforms. Fluent in English - verbal and written. Ability to explain technical solutions to non-technical users. Preferred Qualifications: Experience in 3D printing, additive manufacturing, or electromechanical equipment support. Prior experience in the dental industry (dental labs, clinics, CAD/CAM workflows) is a plus Knowledge of cloud-based troubleshooting, SaaS-based support tools, LAN/WAN. Prior experience in an International Customer Support Environment (handling international clients). Sprintray is an equal opportunity employer. Location - Onsite, Hyderabad Work Time - 10 pm - 6 am IST About SprintRay: SprintRay is a highly collaborative environment where innovative people have the freedom to satisfy their curiosity by finding creative solutions to hard problems. If you are a relentless problem solver who wants to shape the future of 3D printing, join SprintRay! Together, we can revolutionize the next 100 years of manufacturing and empower future generations of doctors, designers, and makers all over the world. To All Recruitment Agencies: Without a written agreement signed by an officer of SprintRay: a) SprintRay does not accept resumes from recruiting agencies, headhunters, or any other party expecting payment in the event SprintRay speaks with or hires a candidate from such submitted resume; b) SprintRay is not responsible for any fees related to unsolicited resumes or related Terms of Service, and c) Unsolicited resumes received will be considered the property of SprintRay and will be processed accordingly.