Customer Support Team Leader

2 years

2 - 6 Lacs

Posted:2 weeks ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Team Leader – Customer Service & Renewals

Location:- Lucknow

Job Overview We are hiring Team Leaders (Outbound Customer Service + Renewals) to manage and drive performance of outbound call teams. The ideal candidate must have strong leadership, customer handling, and upselling/renewals experience.

Key Responsibilities Manage a call flow of 100–150 outbound calls per day. Lead, motivate, and support the team to achieve service & sales targets. Handle escalations and take calls as needed. Drive renewals and upsell opportunities. Ensure adherence to quality and productivity standards.

Requirements :- Min. 2 years of on-paper experience as Team Leader (Outbound Customer Service).

Total Experience: Up to 6.5 years.

  • Strong communication & people management skills. Qualification: Graduate Day Shift with 2 rotational offs. Immediate Joiners preferred.

Interested candidate can share their resume on hr06@bizaccenknnect.com or can connect on 9667044640

Job Type: Full-time

Pay: ₹20,000.00 - ₹50,000.00 per month

Work Location: In person

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