Job Title: Customer Support Executive – Inbound Calling (Domestic Voice Process) Location: 80/7, 2nd Floor, Pattalamma Temple Road, (Above ICICI Bank), Jayanagar 3rd Block, Bengaluru, Karnataka – 560011 Company: OneDios Services Pvt. Ltd. Client: Stovekraft Limited (Brands: Pigeon, Gilma, and Black&Decker – Kitchen & Home Appliances) Job Responsibilities:Handle inbound customer calls related to kitchen and home appliances. Assist customers with query resolution, complaint registration, and escalation management. Maintain a professional tone and provide accurate information to customers. Record customer interactions and escalate complex issues when required. Requirements:Education: Minimum 12th pass and above. Age: Minimum 20 years. Languages: English – Good Malayalam – Good Hindi – Good Experience: Freshers and experienced candidates welcome. Job Details:Working Days: 6 days a week (Sunday Fixed Off) Timings: Reporting Time: 8:45 AM Duty Off: 7:00 PM Process Type: Domestic Voice (Inbound Calling) Interview Details:Mode: Walk-in Interview Days: Monday to Saturday Timings: 10:00 AM to 4:00 PM Venue: Same as job location (see above) Why Join Us?Opportunity to work with top Indian and international kitchen appliance brands. Friendly work environment with opportunities for growth. Gain experience in a structured customer support process.
Job Title: HR and Admin ExecutiveLocation: 80/7, 2nd Floor, Pattalamma Temple Road, (Above ICICI Bank), Jayanagar 3rd Block, Bengaluru, Karnataka - 560011 Department: Human Resources Reports To: HR Lead Company Type: Startup Employment Type: Full-time Job Summary:We are looking for a proactive and detail-oriented HR and Admin Executive with a minimum of 1 year of relevant experience to support our growing team. This role combines both HR and administrative responsibilities and is ideal for someone who thrives in a dynamic startup environment. You will play a vital role in maintaining smooth day-to-day operations, employee coordination, and office administration. Key Responsibilities:Human Resources:Assist in end-to-end recruitment: sourcing, screening, scheduling interviews, and follow-ups. Conduct employee onboarding, documentation, and induction sessions. Maintain employee records, attendance, and leave trackers. Support payroll processing with accurate attendance and leave data. Respond to employee queries regarding HR policies and procedures. Help organize team engagement activities, feedback sessions, and appraisals. Coordinate with external consultants or agencies for HR services when required. Administration:Manage office supplies and ensure timely procurement. Handle vendor coordination, housekeeping, and basic facility management. Maintain administrative documentation and filing systems. Ensure the office is well-maintained, clean, and organized. Oversee courier handling, visitor logs, and general office upkeep. Requirements:Bachelor’s degree in Human Resources, Business Administration, or a related field. Minimum 1 year of experience in HR and administrative roles. Good knowledge of MS Office tools and basic HR processes. Strong communication, coordination, and organizational skills. High level of discretion, integrity, and attention to detail. Ability to work independently and manage multiple tasks in a fast-paced environment. Why Join Us:Be part of a young, ambitious startup with a collaborative culture. Learn and grow alongside an energetic and passionate team. Opportunity to contribute directly to people practices and company growth. Flat structure, open communication, and ownership of responsibilities.
Job Title: Customer Support Executive – Inbound Calling (Domestic Voice Process) Location: 80/7, 2nd Floor, Pattalamma Temple Road, (Above ICICI Bank), Jayanagar 3rd Block, Bengaluru, Karnataka – 560011 Company: OneDios Services Pvt. Ltd. Client: Stovekraft Limited (Brands: Pigeon, Gilma, and Black&Decker – Kitchen & Home Appliances) Job Responsibilities: Handle inbound customer calls related to kitchen and home appliances. Assist customers with query resolution, complaint registration, and escalation management. Maintain a professional tone and provide accurate information to customers. Record customer interactions and escalate complex issues when required. Requirements: Education: Minimum 12th pass and above. Age: Minimum 20 years. Languages: English – Good Malayalam – Good Hindi – Good Experience: Freshers and experienced candidates welcome. Job Details: Working Days: 6 days a week (Sunday Fixed Off) Timings: Reporting Time: 8:45 AM Duty Off: 7:00 PM Process Type: Domestic Voice (Inbound Calling) Interview Details: Mode: Walk-in Interview Days: Monday to Saturday Timings: 10:00 AM to 4:00 PM Venue: Same as job location (see above) Why Join Us? Opportunity to work with top Indian and international kitchen appliance brands. Friendly work environment with opportunities for growth. Gain experience in a structured customer support process.
We are looking for a creative Graphic Designer who can bring ideas to life across multiple formats. The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for illustrative design and typography. What you’ll work on: • Social media posts, carousels & infographics • Minor video edits & motion graphics • Creative campaigns and branding content Requirements: • Hands-on experience with Canva (compulsory) • Ability to experiment with different content styles • 0–1 year of design experience • Strong sense of creativity and attention to detail • Portfolio (Compulsory)
Role Summary The team leader oversees daily operations of inbound call agents, ensuring excellent customer service delivery and efficient call handling. The position involves guiding, training, and supervising staff, while implementing strategies for continuous improvement in response quality and customer satisfaction. Key Responsibilities Monitor team and individual performance, provide constructive feedback, and conduct training sessions. Supervise and guide a team of customer service representatives handling incoming calls. Handle escalated calls, resolve complex queries, and ensure first-contact resolution. Track, analyze, and report on key performance indicators such as call quality, response time, and resolution rates. Develop and implement strategies to improve customer support efficiency and satisfaction. Manage schedules, ensure adherence to call center policies, and optimize resource allocation. Collaborate with other departments, optimize processes, and respond to feedback trends. Maintain compliance with company policies and industry best practices for inbound calling. Requirements Proven team leadership in a call center/inbound voice process environment. Bachelor’s degree or relevant work experience in customer service/call center leadership. Excellent verbal communication and problem-solving skills. Knowledge of call center software, CRM systems, and data analysis tools. Ability to work efficiently in a fast-paced, high-volume inbound calling setup. Strong organizational and motivational skills for managing a diverse team. Desired SkillsLeadership, performance management, and conflict resolution. Proficiency in CRM software and call center systems. Data analysis, team building, and quality assurance.
Job Title: Customer Support Executive Location: B-59, 1st Floor, Above Jaypee Sony Service Centre, Sector 6, Noida, UP – 201301 Role Overview: OneDios Services Private Limited is seeking a dedicated and customer-focused Customer Support Executive to join our team in Noida. This position primarily involves handling inbound domestic calls related to Yale Digital Locks and making outbound calls to collect customer feedback. The ideal candidate will provide prompt, informative service, maintain accurate records, and collaborate with internal teams for swift issue resolution. Key Responsibilities: • Handle inbound customer calls and provide accurate, professional responses regarding Yale Digital Locks. • Make outbound calls to customers for feedback collection on service experience and product satisfaction. • Assist customers with product questions, troubleshooting, and issue resolution; document each interaction thoroughly. • Maintain detailed and accurate records of all customer calls and feedback using CRM systems. • Ensure customer satisfaction through prompt support and by escalating unresolved queries to internal teams when required. • Collaborate with cross-functional teams to resolve concerns and contribute ideas for service improvement. Qualifications & Skills: • Graduate in any discipline preferred. • Prior experience in customer service, tele sales, or outbound calling advantageous. • Excellent verbal communication, listening, and interpersonal skills. • Strong problem-solving skills and attention to detail. • Ability to multitask, adapt quickly, and work efficiently within a team. • Proficiency in computer use and familiarity with support software/CRM. Work Schedule: • Full-time position with fixed working hours (details to be provided during the interview). • On-site role at our Noida office. Benefits: • Fixed salary with timely payments. • ESI (Employee State Insurance) benefits per statutory norms. • Overtime pay eligibility. • Positive, supportive workplace fostering growth. • Professional development and career growth opportunities. How to Apply: Interested candidates are invited to send their updated resume to careers@onedios.com or contact our HR team at 9667968828 for further details. Use “Customer Support Executive – Yale Digital Locks” as the subject line in your application.
Job Position: HR & Admin Executive ⏳ Timings: 9 am - 6 pm Working days: 6 days working; WFO 📍 Work location: 80/7, 2nd Floor, Pattalamma Temple Road, (Above ICICI Bank), Jayanagar 3rd Block, Bengaluru, Karnataka – 560011 Key Responsibilities: End-to-end recruitment for blue-collar positions such as service Technician, carpenters, fabricators, doors, windows ,digital lock installation, technicians, field executives, and other operational roles. Source candidates through multiple channels job portals like Work India & Apna Hire. Conduct telephonic screening, face-to-face interviews, and shortlisting as per manpower requirements. Coordinate with line managers and HR Head for interview scheduling and selection process. Ensure timely joining and completion of pre-joining formalities (documents, ID verification, onboarding forms, etc.). Maintain and update the recruitment tracker and database regularly. Build and maintain a reliable pipeline of candidates to meet ongoing manpower needs. Ensure compliance with company policies and statutory requirements during hiring. Support in induction, joining formalities, and initial orientation of new hires. Required Skills & Qualifications: Bachelors degree in any discipline (MBA/PGDM in HR preferred). 2 years of experience in blue-collar or mass hiring. Strong networking and sourcing skills. Excellent communication and interpersonal skills. Ability to work under pressure and meet hiring targets. Knowledge of local language(s) and geography will be an added advantage.
Job Description: Service Coordinator Company Name: OneDios Services Private Limited Job Title: Service Coordinator Department: Operations / Customer Service Location: 80/7, 2nd Floor, Pattalamma Temple Road, (Above ICICI Bank), Jayanagar 3rd Block, Bengaluru, Karnataka – 560011 Employment Type: Full-time Working Hours: 9:00 AM to 6:00 PM Salary Range: ₹2,00,000 – ₹3,50,000 per annum ( Fixed + PF + Onsurity ) About the Role The Service Coordinator will be responsible for managing service requests, coordinating with field teams, ensuring timely resolution of customer issues, and maintaining accurate service records. This role requires strong communication, organizational skills, and the ability to multitask in a fast-paced environment. Key Responsibilities Service Request Management Receive, log, and process incoming service requests from customers, partners, and internal teams. Assign service tasks to field technicians based on location, availability, and skill set. Monitor the status of ongoing service jobs to ensure timely completion. Coordination & Communication Act as a central point of contact between customers, field technicians, and internal departments. Provide customers with updates regarding service status, delays, or additional requirements. Coordinate scheduling, follow-ups, and escalations where required. Documentation & Reporting Maintain accurate service logs, job sheets, and customer communication records. Generate daily, weekly, and monthly service reports for management review. Ensure all data entries related to service activities are updated and error-free. Issue Resolution & Escalation Identify bottlenecks in the service process and support in resolving operational hurdles. Escalate critical or repeated issues to senior management for appropriate action. Support in handling customer complaints to ensure high satisfaction levels. Compliance & Quality Assurance Ensure adherence to company policies, SOPs, and service quality standards. Coordinate feedback collection from customers post service visits. Assist in process improvements to enhance service efficiency. Required Skills & Competencies Strong verbal and written communication skills. Advanced proficiency in Microsoft Excel (Mandatory). Excellent organizational and multitasking abilities. Customer-centric mindset with problem-solving approach. Proficiency in MS Office, CRM tools, or service management systems. Ability to coordinate with cross-functional teams. Time management and ability to work under pressure. Qualifications Bachelor’s degree in any discipline (preferred). 1–3 years of experience in service coordination, customer service, or operations. Experience in field operations or service industry will be an added advantage. Key Attributes Detail-oriented Proactive and responsible Team player Ability to handle high-volume workload Reporting To Service Manager / Operations Manager / Customer Service Lead (as applicable)
Job Description: Service Coordinator Company Name: OneDios Services Private Limited Job Title: Service Coordinator Department: Operations / Customer Service Location: 80/7, 2nd Floor, Pattalamma Temple Road, (Above ICICI Bank), Jayanagar 3rd Block, Bengaluru, Karnataka – 560011 Employment Type: Full-time Working Hours: 9:00 AM to 6:00 PM Salary Range: ₹2,00,000 – ₹3,50,000 per annum ( Fixed + PF + Onsurity ) About the Role The Service Coordinator will be responsible for managing service requests, coordinating with field teams, ensuring timely resolution of customer issues, and maintaining accurate service records. This role requires strong communication, organizational skills, and the ability to multitask in a fast-paced environment. Key Responsibilities Service Request Management Receive, log, and process incoming service requests from customers, partners, and internal teams. Assign service tasks to field technicians based on location, availability, and skill set. Monitor the status of ongoing service jobs to ensure timely completion. Coordination & Communication Act as a central point of contact between customers, field technicians, and internal departments. Provide customers with updates regarding service status, delays, or additional requirements. Coordinate scheduling, follow-ups, and escalations where required. Documentation & Reporting Maintain accurate service logs, job sheets, and customer communication records. Generate daily, weekly, and monthly service reports for management review. Ensure all data entries related to service activities are updated and error-free. Issue Resolution & Escalation Identify bottlenecks in the service process and support in resolving operational hurdles. Escalate critical or repeated issues to senior management for appropriate action. Support in handling customer complaints to ensure high satisfaction levels. Compliance & Quality Assurance Ensure adherence to company policies, SOPs, and service quality standards. Coordinate feedback collection from customers post service visits. Assist in process improvements to enhance service efficiency. Required Skills & Competencies Strong verbal and written communication skills. Advanced proficiency in Microsoft Excel (Mandatory). Excellent organizational and multitasking abilities. Customer-centric mindset with problem-solving approach. Proficiency in MS Office, CRM tools, or service management systems. Ability to coordinate with cross-functional teams. Time management and ability to work under pressure. Qualifications Bachelor’s degree in any discipline (preferred). 1–3 years of experience in service coordination, customer service, or operations. Experience in field operations or service industry will be an added advantage. Key Attributes Detail-oriented Proactive and responsible Team player Ability to handle high-volume workload Reporting To Service Manager / Operations Manager / Customer Service Lead (as applicable)