Customer Care Executive

Job Title: Customer Support Executive  Location:  B-59, 1st Floor, Above Jaypee Sony Service Centre, Sector 6, Noida, UP – 201301  Role Overview:  OneDios Services Private Limited is seeking a dedicated and customer-focused Customer Support Executive to join  our team in Noida. This position primarily involves handling inbound domestic calls related to Yale Digital Locks and  making outbound calls to collect customer feedback. The ideal candidate will provide prompt, informative service,  maintain accurate records, and collaborate with internal teams for swift issue resolution.  Key Responsibilities:  • Handle inbound customer calls and provide accurate, professional responses regarding Yale Digital Locks.  • Make outbound calls to customers for feedback collection on service experience and product satisfaction.  • Assist customers with product questions, troubleshooting, and issue resolution; document each interaction  thoroughly.  • Maintain detailed and accurate records of all customer calls and feedback using CRM systems.  • Ensure customer satisfaction through prompt support and by escalating unresolved queries to internal teams  when required.  • Collaborate with cross-functional teams to resolve concerns and contribute ideas for service improvement.  Qualifications & Skills:  • Graduate in any discipline preferred.  • Prior experience in customer service, tele sales, or outbound calling advantageous.  • Excellent verbal communication, listening, and interpersonal skills.  • Strong problem-solving skills and attention to detail.  • Ability to multitask, adapt quickly, and work efficiently within a team.  • Proficiency in computer use and familiarity with support software/CRM.  Work Schedule:  • Full-time position with fixed working hours (details to be provided during the interview).  • On-site role at our Noida office.  Benefits:  • Fixed salary with timely payments.  • ESI (Employee State Insurance) benefits per statutory norms.  • Overtime pay eligibility.  • Positive, supportive workplace fostering growth.  • Professional development and career growth opportunities.  How to Apply:  Interested candidates are invited to send their updated resume to careers@onedios.com or contact our HR team at  9667968828 for further details. Use “Customer Support Executive – Yale Digital Locks” as the subject line in your  application.