Customer Care Executive

About the Role

We are looking for a proactive and customer-focused Customer Care Executive to handle student queries, provide support, and ensure a smooth customer experience. The ideal candidate should have good communication skills and a problem-solving attitude.

Key Responsibilities

• Handle inbound and outbound calls related to student queries, admissions, fees, exams, and course details.
• Provide accurate information and resolve student concerns professionally.
• Maintain proper follow-up with students regarding updates, requirements, or pending tasks.
• Assist students with documentation, portal access, exam forms, and course guidance.
• Manage query logs and update the CRM system regularly.
• Coordinate with academic, counseling, and support teams to ensure issue resolution.
• Maintain high-quality customer service and adhere to call guidelines.
• Ensure timely communication of updates and notifications to students.

Skills & Requirements

• Excellent verbal and written communication skills.
• Customer-centric attitude with strong listening skills.
• Ability to handle pressure, multitask, and manage calls efficiently.
• Basic computer knowledge (MS Office, email, CRM).
• Problem-solving mindset and a positive attitude.
• Freshers with strong communication skills are welcome.

Benefits

• Training on communication and student support.
• Growth opportunities within support, academic, or counseling roles.
• Friendly and professional work environment.

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Food provided
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time

Work Location: In person