Customer Care Executive

Job Title: Customer Care Executive

Company: Lord Krishna Builders

Location: Thrissur, Kerala

Job Type: Full-time

*CANDIDATES FROM THRISSUR, KERALA ARE ONLY PREFERRED*

As a Customer Care Executive at Lord Krishna Builders, you will be responsible for delivering outstanding customer service and support to our clients. The ideal candidate is a graduate with at least 2 to 3 years of experience in customer care or a related field.

Customer Care Executive – (Minimum 2 Years Experience)

Key Responsibilities

1. Customer Care & Communication

• Provide prompt and professional support to customers through phone, email, and in-person interactions.
• Give regular updates to customers regarding service progress, timelines, and pending requirements.
• Handle customer inquiries, concerns, and escalations with a solution-oriented approach.

2. Payment Follow-up

• Follow up with customers for pending or upcoming payments.
• Ensure payment reminders are communicated clearly and on time.
• Coordinate with the accounts team for payment confirmation and records.

3. Coordination with Company Departments

• Discuss client requirements with relevant internal teams to ensure proper understanding and execution.
• Track status of customer requests and follow up with departments until completion.

4. Loan Processing Support

• Assist customers with loan-related enquiries and documentation.
• Coordinate with financial institutions for loan follow-up until approval or completion.

5. Documentation Handling

• Collect all necessary documents from customers as per company requirements.
• Verify accuracy and completeness of submitted documents.
• Maintain proper documentation records both digitally and physically.

6. Testimonial & Feedback Collection

• Collect customer testimonials after service completion.
• Encourage customers to provide honest feedback to help improve service quality.

7. Enquiry Management & Additional Works

• Handle new enquiries and gather required information at each project/service stage.
• Identify additional customer needs and pass them to relevant departments.

Experience

• Minimum 2 years of experience in customer care, client servicing, or a related field.

Skills Required

• Excellent communication and interpersonal skills
• Strong follow-up and coordination abilities
• Basic knowledge of loan processes (preferred)
• Good documentation and organizational skills
• Ability to handle multiple tasks and customer requests efficiently

Interested candidates meeting the above criteria are invited to submit their resume to admin@lordkrishnabuilders.com. Please include "Application for Customer Care Executive Position" in the subject line of the email.

Contact Information:

For inquiries, please contact us at +91 94468 00000.

Job Type: Full-time

Pay: Up to ₹22,000.00 per month

Experience:

• total work: 2 years (Preferred)

Work Location: In person