Customer Care Executive

Company Description

Ishan Technologies is a leading pan-India ICT enterprise specializing in secure and scalable digital infrastructure for Retail, Enterprise, and Government sectors. With over 1,800 professionals across 100+ locations, the company combines technical expertise and practical insight to deliver customized digital transformation solutions. As both an Internet Service Provider (ISP) and System Integrator, Ishan Technologies provides integrated services such as network solutions, cloud computing, cybersecurity, and system integration. Recognized as a Great Place to Work in 2024 and partnering with renowned technology leaders, Ishan Technologies is committed to innovation and excellence in the ICT industry.

Job Role: Customer Care Executive

Role Description

Customer Care Executive

Qualifications & required skills

• Proficiency in Customer Support, Customer Satisfaction, and handling customer inquiries
• Strong Customer Service skills with the ability to build rapport and maintain professional relationships
• Excellent Communication skills, both verbal and written, for effective customer interactions
• Sales skills, including upselling and consulting clients on product and service offerings
• Ability to multitask, prioritize, and adapt in fast-paced environments
• Proven experience in a customer-facing role
• Familiarity with CRM tools and related technologies is an advantage
• Bachelor's degree or equivalent in Business, Communication, or a related field is preferred