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Barbeque Nation Hospitality Ltd.
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Customer Support Team Leader

Customer Support Team Leader

Barbeque Nation Hospitality Ltd.

0 years

0 Lacs

bengaluru karnataka india

Posted:4 days ago| Platform:

Apply

Skills Required

support training communication service reports analyze data resolve

Work Mode

On-site

Job Type

Full Time

Job Description

This job is provided by apna.co Job description!!Work From Office!!We're Hiring Join Our Call Center Team!

Role

We are expanding our call center operations and are looking for enthusiastic, skilled, and driven professionals to join our growing team. Explore the available roles below:

Call Centre Trainer

Vacancies: 1
CTC Range: 3.5 4.5 LPARole Summary: Responsible for conducting training programs for new hires and upskilling existing staff. Should have strong communication skills, experience in process training, and knowledge of soft skills development.

Team Leaders

Vacancies: 3
CTC Range: 3.8 – 4.8 LPARole Summary: Supervise a team of call center agents, manage performance, motivate the team, and ensure daily targets and quality standards are met.

Quality Analysts

Vacancies: 2
CTC Range: 3.8 – 4.8 LPARole Summary: Monitor and evaluate call quality, share feedback with agents, and work closely with team leads and trainers to enhance customer service standards.

MIS Executive

Vacancy: 1
CTC Range: 3.2 – 4.2 LPARole Summary: Prepare reports and dashboards for call center operations, analyze trends, maintain call data, and support strategic decision-making with accurate information.

Call Center Executives (Voice/Non-Voice)

Vacancies: 15
CTC Range: 2.0 – 2.5 LPARole Summary: Interact with customers over calls/chats to resolve queries, handle service requests, upsell (if required), and ensure high customer satisfaction.

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Customer Support Team Leader