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Jai Finance India Limited
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Customer Support Team Leader

Customer Support Team Leader

Jai Finance India Limited

3 - 31 years

4 - 6 Lacs

koramangala bengaluru/bangalore

Posted:1 day ago| Platform: Apna logo

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Skills Required

support communication service drafting coaching training reports workflow

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title - Customer Support - Team Lead Location - Madiwala, Koramangala, Bengaluru, KA Employement Type - Onsite Experience Required - 1+ years as Team Lead or 3+ as Customer Support Executive (Email + Voice) Work Days - 6 Days/week, rotational weekoffs **Must have good communication skills** Job Summary: We are looking for a motivated and experienced Team Leader – Customer Support to lead and manage a team, ensuring excellent service delivery and smooth operations. The ideal candidate should possess strong drafting and communication skills, along with prior experience in handling customer support teams. Key Responsibilities: - Lead and manage a team of customer support executives to achieve performance targets. Monitor daily operations and ensure service quality standards are met. Provide coaching, feedback, and training to team members to enhance performance. Draft professional communication, reports, and updates for internal and external stakeholders. Handle escalations efficiently and ensure timely resolution. Coordinate with other departments for smooth workflow and customer satisfaction.

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Customer Support Team Leader