Customer Support Specialist

Company Description

XYXX is a premium men's lifestyle brand specializing in high-quality underwear, loungewear, and athleisure designed with innovative fabrics, vibrant colors, and unique prints. Committed to blending functionality and affordability, XYXX emphasizes technological innovation in its creations. With a nationwide presence, the brand is available in over 18,000 retail touchpoints, Modern Trade outlets like Shoppers Stop, and exclusive brand stores across key cities like Mumbai and Indore. XYXX consistently ranks among the top on leading e-commerce platforms, including Amazon, Flipkart, Myntra, and Ajio, alongside its official website.

Role Description

This is a full-time, on-site role located in Surat for a Customer Support Specialist. The day-to-day responsibilities include managing customer inquiries, resolving technical concerns, ensuring customer satisfaction, and providing exceptional support for product-related queries. The role also involves engaging with customers to maintain high service standards and collaborating with cross-functional teams to improve the overall support experience.

Qualifications

• Experience in Customer Support and a strong focus on Customer Satisfaction
• Excellent Interpersonal and communication skills to effectively connect with customers
• Technical Support abilities to address and resolve customer concerns efficiently
• Analytical Skills to assess and enhance support processes
• Problem-solving mindset and ability to adapt in a fast-paced environment
• Proficiency in CRM tools or similar platforms is advantageous
• Bachelor's degree or equivalent experience in a relevant field