Customer Support Specialist

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About The Client:

one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows.

About The Job:

In this role you will often be the first point of contact for our Contact Center and will play a critical role in the success of our customers. Daily, you drive customer loyalty to our company by educating users on the features and benefits of our products and resolving their issues in a timely and effective manner. This is one of the most important brand ambassador roles, By delighting customers with an exceptional support experience, you not only help retain their business, but also potentially bring in new customers through their positive referrals.

All associates in this role go through an extensive training program that provides the foundational knowledge necessary to resolve customer issues.

Essential Job Functions:

• Professionally manage inbound and outbound international customer calls.
• Ensure compliance with company policies and procedures during all customer interactions.
• Execute assigned tasks in line with the latest work instructions and process updates.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Achieve daily productivity and quality targets consistently.
• Accurately document all customer interactions in the designated platform.
• Initiate post-call actions such as ticket submissions for password resets, account unlocks, etc.
• Ensure compliance with data integrity guidelines and the company’s information security policies

Qualifications:

Shift Timings: US Shifts (Night Shift)

Work Mode: 100% Work from Office

Work Days: Monday through Friday (Saturday and Sunday are weekly offs)

Work Location: Manyata Tech Park, Nagavara, Bangalore

Compensation Package: Rs. 21,000 Fixed Take Home + Rs.10,000 Confirmation bonus* + Rs. 50,000 Trainee bonus* + Performance based incentive*

*Based on our policy

Other perks:

•Free transportation facility / travel reimbursement (where transportation facility cannot be provided)

•Subsidized food facility

•Wellbeing packages including company sponsored insurance coverages, outpatient care, preventive health checks and Employee Assistance Programs (EAP).

•Statutory benefits – PF, ESI and Gratuity

•24 days of paid time off + 12 paid holidays per year.

How to Apply:

About VARITE:

Equal Opportunity Employer:

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If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Exp Req

0 - 2 Yrs. - INR 5,000

2 - 6 Yrs. - INR 7,500

6 + Yrs. - INR 10,000