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SolarSquare Energy
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Customer Support Specialist

Customer Support Specialist

SolarSquare Energy

6 years

0 Lacs

Pune Maharashtra India

Posted:1 day ago| Platform:

Apply

Skills Required

support monitoring collaboration escalation analysis management drive

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Location:

Experience Required:

Week Off:

Customer Support Specialist

Key Responsibilities:

Monitor social media platforms and other digital channels for negative mentions, customer grievances, and potential viral risks.
Draft thoughtful, empathetic, and brand-aligned responses to escalated customer concerns.
Maintain an
escalation tracker
with real-time status updates, turnaround times (TAT), and resolution details.
Share regular insights to help improve customer experience and minimize recurring issues.
Collaborate with cross-functional teams to conduct
root cause analysis (RCA)
and ensure timely closure of issues.
Ensure end-to-end stakeholder management to drive resolution and customer satisfaction.

Note:

Please apply only if you're located in Pune or open to relocating.

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