Customer Support Specialist

Company Description

RestroIQ is an all-in-one restaurant POS system designed to simplify operations and enhance service efficiency. From taking orders and managing tables to tracking inventory and integrating QR-based menus, RestroIQ helps restaurants deliver faster, smarter, and more efficient dining experiences. Our system adapts to the workflow of various setups, including cloud kitchens, cafes, and fine-dining establishments, and scales with business growth. Our intuitive technology works behind the scenes, allowing restaurant teams to focus on delivering great food and ensuring customer satisfaction. Join the growing list of restaurants using RestroIQ to serve better, faster, and smarter.

Role Description

This is a full-time on-site role for a Customer Support Specialist located in Ahmedabad. The Customer Support Specialist will be responsible for addressing customer inquiries, resolving technical issues, and providing excellent service to ensure customer satisfaction. Daily tasks include to manage inquiries through Calls, WhatsApp messages, and Email. The role also involves creating and maintaining documentation of common issues and solutions.

Key Responsibilities

• Handle and respond to customer inquiries via phone, WhatsApp, and email
• Maintain professional and polite communication at all times.
• Record, track, and follow up on inquiries to ensure resolution.
• Share company information, products/services details, and offers with customers.
• Coordinate with internal teams to resolve customer queries efficiently.
• Maintain proper records of customer interactions and prepare basic reports.
• Support administrative and communication-related tasks as needed.