Customer Support Specialist

Job Title: Customer Support Executive

Location: Gurgaon

Job Type: Full-time

Experience: Fresher or 1–2 years in customer service or collections

Joining: Immediate joiners preferred

We are looking for a Customer Support Executive to join our team and help deliver excellent service to our customers. The ideal candidate should be enthusiastic, empathetic, and solution-oriented, capable of handling customer queries and resolving issues efficiently.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally.
• Address customer queries, complaints, and feedback with patience and clarity.
• Maintain accurate records of customer interactions and follow-up actions.
• Collaborate with internal teams to ensure timely resolution of customer concerns.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.

Qualifications & Requirements:

• High school diploma or equivalent.
• Fresher or 1–2 years of experience in a customer support or collections role.
• Excellent communication and interpersonal skills.
• Ability to multitask and remain calm under pressure.
• Should be comfortable working 6 days a week with rotational week offs.
• Day shift: 9-hour workday (generally 9:30 AM to 6:30 PM).
• Immediate joiners preferred.