Job Title: Customer Support Specialist (Remote – US Shift) Location: Remote (India-based candidates only; occasional reporting to Chennai office if required) About Us: TPI is a growing IT solutions company specializing in tax compliance products for U.S.-based customers. We are expanding our customer support team to deliver reliable, high-quality service to users of our IRS-approved tax products. Role Overview: We are seeking a Customer Support Specialist to join our team. This role is fully remote, with the expectation to work during U.S. daytime hours. You will be the first line of support for our customers, assisting them with product usage, troubleshooting issues, and ensuring a smooth and positive customer experience. Full training on our products will be provided. Key Responsibilities: • Provide timely and professional support to U.S.-based customers via chat, email, and phone. • Troubleshoot customer issues and guide them through solutions. • Escalate complex cases to technical teams when necessary. • Document interactions and maintain accurate records in support systems. • Collaborate with internal teams to improve customer experience and identify common issues. Requirements: • Fluency in English (both written and spoken) with excellent communication skills. • Ability to work night shifts aligned with U.S. daytime hours. • Self-motivated and comfortable working independently in a remote environment. • Strong problem-solving skills and attention to detail. • Willingness to report to our Chennai office when required. • Prior experience in customer support is preferred, but not mandatory. What We Offer: • Competitive salary (commensurate with experience). • Remote-first flexibility with occasional office presence if needed. • Training on our IRS-approved tax products. • Opportunity to grow with a company entering the U.S. government IT contracting space. How to Apply: If you’re passionate about customer service and ready to work with a growing team supporting U.S. customers, send your resume and a brief cover letter to info@theparadigms.com.
React.js Developer (Remote -full time) Location: Remote (Chennai-based preferred) Travel Requirement: Must be able to travel to Chennai on short notice if required Type: Full-time Start Date: Immediate 🔍 About TPI TPI is a growing IT company specializing in government-approved e-filing systems. We are currently one of the IRS-approved providers for Form 2290 and are expanding into new federal tax filing platforms. As we scale, we're looking for a skilled React.js Developer to join our high-performing, fully remote team. 💼 Role Overview You will be part of a distributed development team, contributing to the front-end architecture of our government-compliant tax filing platforms. Your work will directly impact thousands of users across the country, ensuring secure, intuitive, and efficient tax form submissions. 🧠 What You’ll Do Develop and maintain responsive, high-performance React.js applications Collaborate with remote team members across frontend, backend, QA, and product Work closely with designers and backend developers to implement UI/UX improvements Optimize components for maximum performance across web-capable devices and browsers Participate in code reviews and contribute to continuous improvement of team practices Ensure secure coding standards in compliance with federal system guidelines ✅ Required Skills & Experience 3–5 years of professional experience working with React.js Strong proficiency in JavaScript , HTML5 , CSS3 , and ES6+ Experience with Redux , React Hooks , and RESTful API integration Familiarity with Git , CI/CD workflows , and Agile methodologies Ability to work independently and collaboratively in a fully remote team Strong debugging and problem-solving skills Must be based in India and willing to travel to Chennai on short notice 🌟 Nice to Have Experience working in government or compliance-heavy applications Familiarity with TypeScript Understanding of security practices for web applications Exposure to backend systems (Node.js, AWS) is a plus 📧 How to Apply Send your resume, GitHub profile (if available), and a brief note about your recent React.js work to: 📩 info@theparadigms.com
Job Title: Customer Support Specialist (Remote – US Shift) Location: Remote (India-based candidates only; occasional reporting to Chennai office if required) About Us: TPI is a growing IT solutions company specializing in tax compliance products for U.S.-based customers. We are expanding our customer support team to deliver reliable, high-quality service to users of our IRS-approved tax products. Role Overview: We are seeking a Customer Support Specialist to join our team. This role is fully remote, with the expectation to work during U.S. daytime hours. You will be the first line of support for our customers, assisting them with product usage, troubleshooting issues, and ensuring a smooth and positive customer experience. Full training on our products will be provided. Key Responsibilities: • Provide timely and professional support to U.S.-based customers via chat, email, and phone. • Troubleshoot customer issues and guide them through solutions. • Escalate complex cases to technical teams when necessary. • Document interactions and maintain accurate records in support systems. • Collaborate with internal teams to improve customer experience and identify common issues. Requirements: • Fluency in English (both written and spoken) with excellent communication skills. • Ability to work night shifts aligned with U.S. daytime hours. • Self-motivated and comfortable working independently in a remote environment. • Strong problem-solving skills and attention to detail. • Willingness to report to our Chennai office when required. • Prior experience in customer support is preferred, but not mandatory. What We Offer: • Competitive salary (commensurate with experience). • Remote-first flexibility with occasional office presence if needed. • Training on our IRS-approved tax products. • Opportunity to grow with a company entering the U.S. government IT contracting space. How to Apply: If you’re passionate about customer service and ready to work with a growing team supporting U.S. customers, send your resume and a brief cover letter to info@theparadigms.com.