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Unity Small Finance Bank
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Customer Support Specialist - Operations and Support

Customer Support Specialist - Operations and Support

Unity Small Finance Bank

2 - 7 years

1 - 4 Lacs

Mumbai

Posted:4 months ago| Platform:

Apply

Skills Required

Customer Support Good Communication In English Email Solving Queries Channel Escalations Chat Customer Complaints Customer Queries Customer Handling Email Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Providing an outstanding and remarkable customer support experience via various

communication channels (chat, phone, email, social media platforms)

Representing our Product online at all times
Provide accurate, valid, and complete information by using all available resources within the

company

Active collaboration with internal/external stakeholders to tackle any customers' issues
Escalating and highlighting critical issues to the respective teams
Taking ownership of issues, performance and service delivery
Maintaining proper level of product and process knowledge
Following team and individual KPIs targets (SLAs, Quality, Productivity etc.)

Preferred candidate profile

2+ years of customer service experience preferably at a high-growth tech startup in the financial

services space

Strong desire to help others is required and a good sense of humor is highly preferred ;)
Outstanding oral and written communication skills, including sound presentational skills and

fast+accurate typing ability

Ability to work well independently as well as the ability to work well with stakeholders
Bachelors Degree
Willing to work Nights and Weekends on a rotating shift basis

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