Customer Service Associate - ASR & BB

Fusion CX

0 - 2 years

2 - 4 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

asr bpo outbound telecom analytical customer support scheduling customer service associate microsoft recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role

You will manage inbound and outbound interactions related to order status, scheduling, updates, and issue resolution. The position requires strong English proficiency, careful documentation, and the ability to triage customer enquiries efficiently while staying calm in varied scenarios.

Key Responsibilities

Conduct initial triage of customer requests and clarify order-related questions.
Communicate effectively with customers over phone, email, or chat.
Respond with professionalism even in challenging interactions.
Manage transactional queues for order service, scheduling, and status enquiries.
Take inbound and make outbound calls to resolve or route customer concerns.
Identify causes of order delays and escalate appropriately.
Provide end-to-end resolution management for assigned cases.
Monitor emails and chats; respond within defined timelines.
Support feedback loops across operations and technology teams.

Responsibilities may evolve based on business needs.

Job Requirements:

Experience: 0-2 years of call center/customer service experience (preferably telecom)
Strong written and verbal English communication
Ability to stay composed and empathetic under pressure
Competency with Microsoft tools and documentation
Shift: US shif
Work Mode: Work from office (WFO)

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