Customer Support Specialist

Job Description

Company Description Leo Tech Wave IT & BPO Services Private Limited is a dynamic company at the intersection of Information Technology (IT) and Business Process Outsourcing (BPO). We provide comprehensive IT solutions such as software development, cybersecurity, and cloud computing, alongside BPO services including customer support, technical assistance, and data management. Our mission is to leverage technological innovation and operational excellence to empower businesses globally. We are dedicated to delivering seamless solutions that optimize efficiency, enhance productivity, and drive sustainable growth for our clients. Role Description This is a full-time, on-site role for a Customer Support Specialist at our Visakhapatnam location. The Customer Support Specialist will be responsible for handling customer inquiries and issues, providing technical support, and ensuring customer satisfaction. Day-to-day tasks will include interacting with customers via phone, email, and chat; diagnosing and resolving technical issues; and maintaining accurate customer records. The role requires strong analytical skills to troubleshoot problems and excellent interpersonal skills for effective communication with customers. Qualifications Customer Support and Customer Satisfaction skills Interpersonal and Communication Skills Technical Support and Analytical Skills Ability to work independently and as part of a team Experience in the IT or BPO industry is a plus Bachelor's degree in Information Technology, Business Administration, or a related field is preferred Show more Show less