Customer Support Specialist

Job Summary:

The RM (Relationship Management) Executive is responsible for managing student

relationships, ensuring high levels of engagement, and providing necessary support

throughout their academic journey. This role requires excellent communication,

problem-solving skills, and a student-centric approach to enhance retention and

satisfaction.

Key Responsibilities:

• Act as the primary point of contact for students, addressing their inquiries via calls,

emails, and in-person interactions.

• Guide students on course details, enrollment processes, academic schedules, and

exam registrations.

• Provide personalized support to students, ensuring they stay motivated and engaged

throughout their studies.

• Handle and resolve student concerns efficiently, ensuring a positive learning

experience.

• Maintain and update student records, attendance, and feedback in the system.

• Collaborate with faculty, academic coordinators, and other departments to enhance

student experience.

• Assist students with fee payments, installment plans, and financial queries.

• Conduct regular follow-ups with students to track their progress and address any

challenges.

• Organize student engagement activities, webinars, and academic workshops.

• Ensure adherence to company policies and escalate complex issues to senior

management when necessary.

Key Requirements:

• Bachelor’s degree in any discipline (Education, Business Administration, or related

fields preferred).

• Minimum 1 year of experience in student relationship management, customer service,

or academic administration.

• Strong verbal and written communication skills in English (knowledge of Hindi or

regional languages is a plus).

• Proficiency in MS Office (Word, Excel, PowerPoint) and CRM tools.

• Excellent interpersonal and problem-solving skills.

• Ability to work in a fast-paced environment and handle multiple student queries

efficiently.

• High level of patience, empathy, and customer service orientation.

Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹37,462.38 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person