Customer Support Specialist

Project44

1 - 5 years

3 - 7 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

supply chain computer science time management database issue resolution customer support troubleshooting technical support monitoring sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Accountabilities:

Take ownership of customer issues and sees issues through to resolution. This includes, but is not limited to:
Diagnosing, troubleshooting, and identifying solutions to reported problems
Identifying potential code bugs and escalating as needed
Maintaining prompt, ongoing, and accurate communications to customers and 3rd party stakeholders throughout the course of a reported issue.
Participating, with assistance, in customer calls as needed
Gain comfort with database queries and review of data
Consistent agreed-upon performance levels goals/metrics reached
Lead Customer calls for issue resolution, education or escalation
Take ownership of expanding internal and external knowledge base via technical notes and customer-facing articles
Assist colleagues with continuing education when available.

Requirements Skills:

BS degree in Information Systems, Computer Science, or equivalent experience
Minimum 2+ yrs in customer-facing technical support, IT support or as a technical engineer
General understanding of software flow, execution, and development processes
Basic understanding of API and cloud technology, including basic database knowledge and utilities for monitoring and logging API transactions is helpful
Strong problem-solving skills
Excellent time management and multi-tasking skills
Excellent client-facing, English written and verbal skills
SQL intermediate

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