Customer Support Specialist

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About the Company:

iEnergizer is a leading global provider of business process outsourcing solutions. With a commitment to delivering exceptional customer experiences, we serve clients across a wide range of industries, including technology, healthcare, finance, and telecommunications. We are currently expanding our language support operations and are looking for skilled Spanish-speaking professionals to join our Noida office.

Job Summary:

The Spanish Language Specialist will be responsible for handling customer interactions, resolving queries, and delivering a high standard of support in both Spanish and English. The ideal candidate will hold a minimum B2 certification in Spanish and demonstrate fluency in both written and spoken communication.

Key Responsibilities:

• Manage customer interactions via phone, email, or chat in Spanish and English.
• Understand customer issues, provide accurate solutions, and ensure a positive experience.
• Translate documents and communications as needed between Spanish and English.
• Maintain records of interactions and transactions, recording details of inquiries and actions taken.
• Meet individual and team performance metrics related to productivity, quality, and customer satisfaction.
• Collaborate with internal teams to escalate and resolve complex issues.
• Adapt to changing processes and client-specific requirements.

Required Qualifications:

• Minimum academic qualification: 12th Pass. Candidates with higher education (Undergraduate/Graduate) are preferred.
• Spanish language certification at B2 level (DELE, SIELE, or equivalent).
• Fluency in both Spanish and English (spoken and written).
• Basic computer skills and proficiency in MS Office and web-based applications.

Experience:

• Open to both freshers and candidates with relevant experience in customer service, translation, or BPO roles.

Work Schedule:

• Rotational US shifts.
• Rotational weekly offs.
• Five working days per week.

Compensation:

• Monthly salary ranging from ₹60,000 to ₹75,000, depending on skills and experience.

Additional Information:

• No cab or meal facilities are provided for this role.
• Candidates must be comfortable working from the office at the Noida location.
• Interviews are conducted through walk-ins only.

Application Process:

Interested candidates should send their updated resume via WhatsApp to the hiring contact listed below or walk in for an interview.