Customer Support Specialist

About Company:

We Innometrics Solutions Pvt Ltd. Founded in 2023 with a vision to be perfect, professional and responsible towards the customers regarding our services.

We have created innovative and transformational tech services to meet the evolving needs of the customers. Our aim is to provide 24/7 & 365 days round the clock assistance and solutions to individuals and businesses ranging from troubleshooting software problems, network setup, cybersecurity, to offering advice and guidance on technological advancements.

With our skilled professionals well -versed in different technologies to assist customers through various channels like phone, email, chat or on-site visits. We focus on specific sectors like IT support for businesses and technical help to individuals and also in certain areas such as software support.

The goal of our company is to ensure that our client’s system runs smoothly, minimizing downtime and maximizing efficiency while keeping up with the ever-evolving tech landscape.

We prioritize customers’ satisfaction by providing timely, accurate and reliable solutions to their technical problems.

Job Overview:

As a Customer Support Specialist, you will play a crucial role in ensuring customer satisfaction and loyalty. Your primary responsibilities will include responding to customer inquiries,

troubleshooting issues, and providing timely solutions across various communication channels, including phone, email, and chat.

Role & responsibilities:

• Good Computer Skills
• Candidate must have good communication skills
• Must be a Graduate
• Willing to work in night shift (UK or US)
• Able to work in Order Processing & Customer Service (both Chat & Calling).

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Food provided
• Paid sick time

Schedule:

• Night shift
• US shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• What is your Current/Last salary?
• What is your salary expectation?
• Total how many years of experience do you have?
• Are you comfortable working from office in US shift?

Experience:

• total work: 4 years (Required)
• International voice process: 2 years (Required)

Location:

• Noida, Uttar Pradesh (Preferred)

Shift availability:

• Night Shift (Preferred)

Work Location: In person