AVP/ VP - From Domestic Travel Operations only - Noida

IEnergizer Noida is hiring for AVP/ VP Operations for Domestic Travel Process Contact Person: Sharandeep Kaur 9266364422 ONLY TRAVEL BPO BACKGROUND TO APPLY. Required skill: - · Managing delivery of Travel accounts (Domestic) · Delivery matrix and contractual SLA management. · Ensure timely and accurate reporting of performance metrics and SLAs to the Management · Day to day client management. · Should be well versed with GDS. · Managing a span of 500 + FTs across multiple Travel account. · Lead all client and internal calls for the process, single point of contact. · Responsible for deploying optimal workflow to deliver the desired delivery goals. · Deploy and review proper Quality Control measures and Tollgates in process. · Monitor and review trend analysis on dashboard/ MIS/ performance reports and recommend/ guide solutions and efficiency measures for further improvements. · Identify opportunities to streamline business processes and systems. Represent the company and actively participate in operational reviews, MBRs/QBRs. · Direct workflow, training and other shared services for optimum functioning of account. · Manage attrition and career planning of all employees within span of control. · Grow account strategically to increase top line for the organization. · Manage and improve profitability of the account. Educational qualification - Graduate in Business Management. Work experience - 15+ years of relevant experience. Special requirements · Strong written and verbal communication & technical writing skills. · Strong understanding of contracts and key BPO dynamics governing them. · Strong customer service orientation and client management skills. · Fundamentally a strong people manager. Should be able to guide a team to success. · Highly organized with a proven track record of delivering to deadlines. · Exceptional attention to detail and output oriented & work under pressure · Excellent People Management & leadership qualities. 5.5 Days from office only No Cabs / Relocation 9 hrs. Shift Show more Show less