Customer Support Specialist

Role Overview: As a Customer Support cum Business Closing Executive, your main responsibility will be to handle customer inquiries, maintain relationships, and actively participate in closing sales deals. This role is perfect for individuals who thrive on communication, problem-solving, and making a direct impact on business growth. Key Responsibilities: - Handle incoming calls, emails, and chat support to assist customers with inquiries, product information, and service-related questions. - Follow up with potential leads and successfully convert inquiries into business deals. - Maintain a positive, empathetic, and professional attitude towards customers throughout all interactions. - Identify customer needs and offer suitable solutions or promotions. - Collaborate with sales and operations teams to ensure seamless order processing and delivery. - Achieve and surpass individual and team targets related to customer satisfaction and sales closures. - Conduct post-sale follow-ups to guarantee client satisfaction and encourage retention. Qualifications Required: - Previous experience in customer support or sales-related roles is preferred. - Strong communication skills and the ability to empathize with customers. - Proven track record of meeting and exceeding targets. - Ability to work effectively in a team environment and collaborate with multiple departments. - Proficiency in using communication tools such as emails, calls, and chats. Additional Details: N/A,