Customer Support Specialist

About BUBL

BUBL is a premium lighting brand on a mission to make sustainable, solar-powered light accessible and beautiful. Headquartered in Barcelona with operations in India, we seamlessly blend aesthetic design with eco-conscious innovation. Our brand is a "curation of light — simplified, sustainable, and stylized," offering a range of solar lamps, table lamps, and outdoor lighting solutions. We're a new-age brand focused on growth, innovation, and making a positive impact.

The Role

Support Specialist

primary responsibility

• Assisting customers with their orders, inquiries, and post-purchase support.
• Resolving issues efficiently and empathetically to turn every interaction into a positive brand experience.
• Managing communications across various channels (email, chat, phone).

secondary role

• Creating and managing quotations for our business clients.
• Tracking and updating the status of B2B orders to ensure timely delivery.
• Maintaining clear communication with our B2B partners, from architects and designers to hotel owners.

Who We Are Looking For

We're seeking a proactive and detail-oriented individual who is passionate about sustainability and customer satisfaction. The ideal candidate will have:

• Proven experience in a customer-facing role, preferably in an e-commerce or D2C environment.
• Strong organizational skills and the ability to manage multiple tasks effectively.
• Excellent communication skills, both written and verbal.If you're reading this reply with a "i can bubl it up" before you message a greeting on linkedin or email
• A mindful approach to problem-solving and a desire to grow with a purpose-driven brand.
• Familiarity with creating quotations and order tracking is a plus.

Why Join BUBL?

This is an opportunity to be an integral part of a new-age brand that is at the intersection of design, technology, and sustainability. You’ll work in a fast-paced environment where your contributions have a direct impact on our customers and our growth. We believe in empowering our team members and providing a platform for you to build your career while making a tangible difference.

If you're a mindful individual ready to shape the future of sustainable lighting, we want to hear from you.