Customer Support Specialist

Company Description

PrimePass is a leading receipt-based rewards platform that helps FMCG brands and distributors foster long-term customer loyalty through engaging reward programs. Our advanced AI and machine learning technology capture real-time transaction data from receipt scanning, providing valuable insights into consumer purchasing behavior. With millions of receipts scanned and thousands of positive reviews, PrimePass has become a trusted tool for driving brand engagement and repeat purchases. The app is available on both the App Store and Google Play.

Role Description

This is a full-time, on-site role for a Customer Support Specialist located in Coimbatore, India. The Customer Support Specialist will be responsible for handling customer inquiries and issues, providing technical support, ensuring high levels of customer satisfaction, and maintaining effective communication with customers. Daily tasks include responding to customer queries, troubleshooting issues, and providing feedback to improve the overall customer experience.

Qualifications

• Strong Customer Support and Customer Satisfaction skills
• Excellent Interpersonal Skills
• Proficiency in providing Technical Support and troubleshooting issues
• Analytical Skills for understanding and addressing customer needs
• Experience in a similar role is a plus
• Bachelor's degree or equivalent experience in a related field
• Excellent written and verbal communication skills
• Ability to work effectively on-site in Coimbatore, India