Customer Support Specialist

only to Class of 2024 or 2025 with a B.E./B.Tech

Location

Role Description

Customer Support Specialist

Key Responsibilities

• Guide clients through a smooth onboarding process.
• Provide prompt, thorough support via email (and occasional chat or video).
• Troubleshoot and resolve issues with professionalism and care.
• Work independently while maintaining clear, timely communication with the team.
• Identify and share ideas to improve customer satisfaction and internal processes.

Qualifications

• Excellent written and verbal English.
• Strong technical support, problem-solving, and troubleshooting abilities.
• Prior experience in technical customer support is a plus.
• Must reside in India and be willing to work 4–5 hours overlapping U.S. Pacific Time.

If you’re passionate about helping others and thrive in a remote environment, we’d love to hear from you! Please send your resume with contact information to careers@accurafms.com