Customer Support Specialist

Job Description

Open only to Class of 2024 or 2025 with a B.E./B.Tech in Computer Science or Information Technology (or closely related discipline). Location : Remote within India, with a 4–5-hour overlap with U.S. Pacific Time. Role Description We’re looking for a self-motivated, full-time Customer Support Specialist to join our remote team. You’ll onboard new clients, respond to inquiries, troubleshoot technical issues, and keep customers delighted day in and day out. Clear written communication and sharp problem-solving skills are essential. Key Responsibilities Guide clients through a smooth onboarding process. Provide prompt, thorough support via email (and occasional chat or video). Troubleshoot and resolve issues with professionalism and care. Work independently while maintaining clear, timely communication with the team. Identify and share ideas to improve customer satisfaction and internal processes. Qualifications Excellent written and verbal English. Strong technical support, problem-solving, and troubleshooting abilities. Prior experience in technical customer support is a plus. Must reside in India and be willing to work 4–5 hours overlapping U.S. Pacific Time. If you’re passionate about helping others and thrive in a remote environment, we’d love to hear from you! Please send your resume with contact information to careers@accurafms.com