Customer Support- Senior Executive

Job Description

Understand and resolve user issues related to our HRTech platform (e.g., payroll, attendance, onboarding, performance management modules). Serve as the primary contact for customer queries via email, chat, and phone. Guide clients through system functionalities and ensure seamless adoption Troubleshoot and escalate complex issues to the product or tech teams as required. Maintain accurate records of interactions in the CRM and ticketing system. Identify recurring issues and work with internal teams to improve product performance and user satisfaction. Educate users about product updates, new features, and best practices. Qualifications Bachelor's degree in any discipline. Minimum 2 years of experience in a customer support role, preferably in a SaaS or HRTech company. Strong communication and interpersonal skills. Solid understanding of HRTech systems (payroll, employee lifecycle, or attendance platforms is a plus). Familiarity with support tools like Zendesk or Freshdesk Ability to manage multiple conversations and prioritize effectively. Experience supporting B2B SaaS products or HRMS/HRIS platforms. Basic knowledge of HR processes such as onboarding, leave management and payroll. Additional Information Market competitive salary , One of the best ESOP programs, Group health insurance and other financial benefits, Meritocratic culture with the promise of rapid career progression. Experience of a growing company with a focus on personal growth. Opportunity to work with the Founding Team 5 days working from Office (Mon-Fri)