Customer Support Representative

Location:

Department:

Employment Type:

Role Overview

CRM Executives / Sr. Executives (Chat Support)

conversations

Key Responsibilities

Handle customer queries via emails, and chat in a professional manner.

Provide accurate information about products, services, and policies.

Resolve complaints and escalate complex issues when required.

Maintain customer interaction records and update the system regularly.

Coordinate with internal teams to ensure timely resolution of issues.

Strive to deliver excellent customer experience and ensure satisfaction.

Requirements

• 1–4 years of experience in

  customer support / CRM / chat handling

  , preferably in

  D2C, e-commerce, beauty, or lifestyle brands

  .
• Comfort with handling

  high ticket volumes daily

  .
• Strong written communication skills with a

  friendly yet professional tone

  .
• Ability to multitask and stay calm under pressure.
• Familiarity with CRM tools, ticketing systems, or chat platforms is a plus.

• Rotational weekly off – 2 days

  (flexible to work weekends / evenings if required).
• Empathy + problem-solving mindset = non-negotiable!

What We Offer

• A chance to be the

  voice of Foxtale

  , directly impacting customer happiness.
• Fun, high-energy team culture in a

  fast-scaling D2C startup

  .
• Exposure to customer experience strategies beyond basic support.
• Competitive salary and growth opportunities.

shreya.mallick@foxtale.in