Customer Support Representative

Bijliride is a pioneering electric two-wheeler rental startup dedicated to delivering sustainable, convenient, and cost-effective transportation solutions. We provide electric two wheelers on rent to individuals and businesses. As a first in the country, we are providing unique 24/7 services to our customers which include battery delivery, battery swapping & breakdown assistance. Roles and Responsibilities: Build and nurture strong customer relationships by understanding their needs and preferences. Respond promptly to customer inquiries, providing detailed information about Bijliride’s offerings. Assist customers in person at the designated location by addressing their concerns and Providing solutions on the spot. Promote value-added services like battery delivery and swapping to enhance the customer experience Actively engage in lead generation through inbound and outbound calls to meet individual and team sales targets. Identify cross-selling and upselling opportunities to maximize revenue. Convert prospective leads into loyal customers by presenting tailored solutions. Skills and Qualifications Education: B.Com, BBA, or B.Tech graduates preferred. Experience: 1-2 years of experience in sales or customer support, with expertise in voice, non-voice, and in-person interactions. Skills: Strong sales acumen combined with excellent customer service skills. Proficiency in phone handling techniques and active listening. Familiarity with CRM tools and a results-oriented mindset. Exceptional communication skills with a customer-centric approach. Ability to handle customers in person with professionalism and empathy. Languages : Fluency in Hindi, English, and Telugu . Why Join Bijliride? Competitive salary with performance-based incentives. Opportunity to work in a fast-paced, innovative startup environment. Access to a company-provided vehicle for personal use and daily commute. Be a part of a mission-driven company contributing to a greener future. Show more Show less