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Jobs in gurugram
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NLB Services
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Customer Support Representative

Customer Support Representative

0 - 7 years

|

1 - 6 Lacs

Posted:22 hours ago| Platform:

Apply

Skills Required

international voice process us voice process international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Provide customer support to clients through phone calls, emails, or chats.
Handle customer inquiries, resolve issues, and escalate complex problems when necessary.
Maintain accurate records of customer interactions using CRM software.
Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Desired Candidate Profile

2-7 years of experience in a similar role (customer support/voice process).
Excellent communication skills in English language (written & spoken).
Ability to work on international voice processes (US/UK) with flexibility to adapt to different accents and dialects.

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