Customer Support Officer

Description

We are seeking a motivated Customer Support Officer to join our team in India. The ideal candidate will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and issues are resolved promptly.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Resolve customer complaints and issues efficiently and effectively.
• Provide accurate information about products and services to customers.
• Document customer interactions and maintain detailed records of issues and resolutions.
• Collaborate with team members and other departments to enhance customer experience.
• Identify opportunities for process improvements to increase customer satisfaction.

Skills and Qualifications

• Excellent verbal and written communication skills in English and local languages.
• Proficiency in using customer support software and CRM tools.
• Strong problem-solving skills and the ability to think critically under pressure.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook).
• Strong interpersonal skills and a customer-centric attitude.