Customer Support Officer

As a Customer Support Officer (Medi-Tech customer support Officer) in the Healthcare AI industry located in Hyderabad, you will be the primary contact point for practitioners, patients, and internal teams. Your role involves providing expert assistance and support regarding health-tech products and services, requiring exceptional communication skills to effectively address inquiries and concerns. Your key responsibilities will include responding promptly and professionally to customer inquiries through various communication channels, offering clear guidance and technical support to healthcare providers and patients utilizing health-tech applications, assisting with onboarding and training users on software or solutions, logging and escalating issues, collaborating with internal teams, maintaining confidentiality, staying updated on developments in the Australian healthcare sector, and engaging in continuous learning to enhance customer service skills and product knowledge. To excel in this role, you must possess excellent verbal and written communication skills, strong problem-solving abilities, proficiency in CRM tools and general computer skills, the capability to work collaboratively in a team, readiness to work in shifts, and the availability of your own laptop and internet connection. Additionally, having a basic knowledge of the Australian healthcare system and experience in customer support within healthcare or health-tech sectors would be advantageous. Desirable attributes for this position include an understanding of healthcare data standards, familiarity with ITIL processes or incident management frameworks, and a passion for leveraging technology to enhance healthcare outcomes.,