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FiveS Digital
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Customer Support Officer

Customer Support Officer

FiveS Digital

15 years

0 Lacs

udaipur rajasthan india

Posted:15 hours ago| Platform:

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Skills Required

support technology management vision learning ml processing diversity healthcare data annotation chatbot crm resolve troubleshooting service communication software

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

FiveS Digital is a technology-driven Business Process Management organization committed to delivering enhanced customer and community-centric solutions. With operations in 9 locations across India and over 15 years of experience, FiveS Digital specializes in Customer Experience (CX) management, RPA/IPA-led digital transformation, and advanced capabilities in Computer Vision, Machine Learning (ML), and Natural Language Processing (NLP). Recognized as a women-owned, diversity unit by WeConnect International, USA, FiveS Digital is dedicated to fostering a diverse and inclusive work environment. Supporting multiple industries including e-commerce, retail, healthcare, and BFSI, the organization's services include data annotation, chatbot solutions, contact center management, and CRM systems.

Role Description

This is a full-time, on-site role for a Customer Support Officer, located in Udaipur. The Customer Support Officer will handle day-to-day customer support inquiries, ensure high levels of customer satisfaction, and resolve customer issues efficiently. Responsibilities also include providing technical support, troubleshooting product or service-related concerns, and working collaboratively with team members to maintain consistent service excellence. The role involves analyzing customer feedback to improve service quality and contribute to process enhancements.

Qualifications

Proficiency in Customer Support and Customer Service best practices
Strong focus on achieving Customer Satisfaction and resolving inquiries effectively
Excellent Analytical Skills to interpret feedback and identify areas of improvement
Ability to deliver Technical Support and troubleshoot issues both promptly and accurately
Strong communication and interpersonal skills
Prior experience in a customer-facing role is an advantage
Understanding of CRM software and tools is preferred

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Customer Support Officer