Customer Support Officer

Customer Support Officer

As a Customer Support Officer, your mission is to manage end-to-end customer service processes for aftermarket operations, including contract verification, service order creation, invoicing, payment follow-up, and maintaining accurate records in SAP, CRM, and FSM tools. This role ensures smooth coordination between field service engineers (FSEs), customers, and internal teams to deliver a seamless service experience. You will report to [National Operations Manager].

• Your core responsibilities include:

  • Contract & Order Management: Accurately verify customer contracts and purchase orders prior to service initiation, and efficiently create service orders in SAP while meticulously documenting site service calls.
  • Invoicing & Documentation: Prepare precise invoice calculations, secure timely customer approvals, generate compliance-perfect invoices, and maintain up-to-date records across SAP and CRM systems in alignment with purchase order requirements.
  • Payment Management: Diligently follow up on customer payments, including traveling to customer offices when necessary, posting payment receipts, and maintaining customer ledgers to aid accounting accuracy.
  • Customer Feedback & Data Management: Collect and analyze service feedback to continuously improve our offerings, maintain data integrity within Field Service Management tools, and provide detailed monthly KPI reports to management.
  • Coordination & Compliance: Ensure all service delivery complies with company policies and contractual agreements, fostering collaboration across finance, service, and field teams to guarantee smooth operations.

  You will report directly to the National Operations Manager and contribute significantly to Atlas Copco's reputation for customer-centric service delivery and operational excellence within the Gas and Process Division.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Chinchwad,Pune

Option 1: On-Site
This role requires you to work on-site at our office in Pune, India (IN). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

Contact information

Talent Acquisition Team: Rishikesh Patil