Your role
We are looking for a Customer Support Officer who will do a Business Support role for the Customer Center of Atlas Copco brand Industrial Vacuum Division in Pune location who will be responsible for:
- You will provide administrative and logistical support to the sales team, ensuring our customer databases are up-to-date and managing order processing seamlessly.
- You will act as the first point of contact for dealers, handling inquiries and providing order updates to build lasting customer relationships.
- You will collaborate with marketing, supply chain, and logistics departments to ensure timely product delivery and inventory availability, making sure everything runs smoothly. .
- You will manage the entire order process, ensuring accuracy and resolving any issues that arise to facilitate smooth transactions.
Lead generation:
- Tracking new projects and target customers from Project Database and informing sales team
- Prepare and execute Monthly one Mass mailer through C4C or HubSpot to generate leads and allocate them through C4C to the sales team and follow up as to whether it is attended & update status
- Help the Dealers execute the Mass mailers through our Dealer Support APP.
- Be the business support for direct and dealer sales team to provide the customer contact details and leads for promoting ACV vacuum products.
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Reports and analysis support to Sales team:
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Monthly Report:
Consolidate Monthly direct and dealer performance which includes their Visits, Opportunities, OR/OI, OOH performance & present during Monthly Review Meeting - Follow up on status of enquiries shared to Dealers via Dealer APP
- Tracking Lead generation from various sources and update the sales team.
Improve and Further Develop the GrowVAC Dealer Sales support APP
- Take feedback from the users as to how we can improve the APP
- Introducing new features to make it easy to use and generate leads
Order Management:
- Processing & handling of Customer orders/Transfer orders. OR & OI of ACV Division within the Vacuum Technique Business Area
- Confirming despatch details and tracking the consignments
- Handling Customers / Dealer Complaints about Order management
- Coordination with central warehouse and Product Companies (various factories of Atlas Copco Globally) for ensuring equipment reaches India on Time.
- Attending to the requirements of Internal & External Customers.
- Receivables Monitoring with Payments follow ups from dealers and customers, raise Red Flags.
- Accounting bank transactions (including payments from customers) in EdSAP & generating reports thereof for follow ups.
- Preparation of Bank Reconciliation. - Administration / Office Maintenance. - Inventory Monitoring and raising flags
- Execution of marketing goodwill case bookings and follow ups & report them correctly
- Monthly reporting against target of different KPIS
- Local Accessories and Local material purchase requisitions and tracking of delivery time (Processing PO to external Vendors)
- Engineering Documentation.
Work closely with Marketing Communications team for coordinating Catalogues, Diaries, Give-aways, event / expo preparations
To succeed, you will need
Experience requirements
- Min 3+ years working experience.
- Experience in commercial terms of Payment Terms, GST, Incoterms, Export, LC and transactions.
- Mandatory Experience in order processing systems like SAP SD/HANA(or relevent)
- Experience in dealing with Atlas Copco stake holders in order execution.
Knowledge/Educational Requirements
- Knowledge of MS Office and SAP is Mandatory
- Bachelor of Engineering degree or Equivalent
Personality requirements
- Ability to work as team player and an energetic support function to the field sales team
- Self- driven taskmaster and meticulous
- Excellent communication skills
- Understanding of ACV business model and play an important role of business support to increase the business growth.
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location
On-Site
This role requires you to work on-site at our office in Pune, India (IN). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.
