Customer Support Officer

You will be responsible for the role of Customer Associate, requiring a minimum of 1.5 years of experience. Your primary responsibilities will include utilizing both soft and technical skills to ensure efficient service delivery to customers. In terms of soft skills, you should possess good communication abilities along with a strong understanding of the English language. These skills will be crucial in effectively engaging with customers to address their queries and concerns. On the technical front, you are expected to have a good grasp of computer operations, a proficient typing speed, and sound knowledge of keyboard functions and system navigation. These technical skills will enable you to navigate systems efficiently and provide timely support to customers. As a Customer Associate at Mphasis, you will be part of a globally recognized organization that leverages next-generation technologies to drive business transformation. Mphasis prioritizes customer-centricity, which is evident in their Front2Back Transformation approach. This approach harnesses the power of cloud and cognitive technologies to deliver highly personalized digital experiences to clients and end customers. Moreover, Mphasis" Service Transformation strategy focuses on modernizing legacy environments within enterprises through digital solutions. By staying at the forefront of technological advancements, Mphasis empowers businesses to adapt and thrive in a dynamic environment. The company's emphasis on core reference architectures, innovative tools, domain expertise, and client specialization underscores its commitment to fostering enduring partnerships with prestigious clients.,